Front Desk Agent
Company: Le Meridien Boston Cambridge
Posted on: May 14, 2022
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Anchoring the renowned University Park at MIT, Le M--ridien
Cambridge-MIT stands amidst an area legendary for its
infrastructure of invention. The Boston/Cambridge area is a
cultural capital of the US including world-renowned music ensembles
like The Boston Symphony Orchestra, the Handel and Haydn Society,
in addition to hundreds of museums, such as the Museum of Fine
Arts, the Museum of Science and the Children's Museum. Le M--ridien
Cambridge-MIT's elegant guest rooms and suites offer a place of
luxurious sanctuary and unmatched comfort. Our associates enjoy
many benefits including free meals, discounted local gym
membership, discounted parking, discounted dry cleaning for non
-uniforms and free cleaning for uniforms. We are conveniently
located 3 blocks from MBTA Bus and Train. At Le Meridien Cambridge,
we take care of our associates so that you can take care of our
guests. We look forward to learning more about you!We value U.S.
military experience and invite all qualified military candidates to
Keywords: Le Meridien Boston Cambridge, Cambridge , Front Desk Agent, Sales , Cambridge, Massachusetts
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