Program Manager, Sales Communication Enablement - Flex/Remote

Company: Waters
Location: Cambridge
Posted on: May 12, 2022

Job Description:

This is an essential position reporting to the Director, Global Learning Enablement. This role will be accountable for establishing, driving and managing the sales communication strategy for the Waters sales and commercial organization.

This role will identify and drive "best in class" solutions to deliver content that will drive sales person behavior through the buyer's journey and provide guidance to Waters distributors in their sales interactions. The ideal candidate will have a strong background in sales, marketing and sales enablement with experience in developing communication content and systems for -1,500 global sales and commercial employees.

This position will partner/coordinate with local resources across the global regions.

Owns, develops and optimizes a centralized sales communication management system that delivers relevant content to support specific sales roles at key inflection points in the buyer's journey.

Collaborates closely with sales, commercial operations, marketing, distributors, product marketing to develop and curate content. Work with content owners to configure their content for optimal usability by sales.

Maintains the alignment of resources and activities critical to the curation of content within a strong governance framework in compliance with Waters document policies.
Drives the operational efficiency of the system through continual user and functional enhancements, user training and feedback, success metrics, ongoing analysis and the introduction of new requirements as necessary.
Maintain content integrity through continual audits, content retirement and process enhancements.
Provide training for all content publishers and system users.
Develop and communicate utilization reports for leadership.

Education:
BA/BS in Marketing, Business
Experience:
-- Commercial: Global commercial/sales, sales enablement experience
-- Commercial: demonstrated use of using data to inform decisions.
-- Technology: Strong working knowledge of salesforce CRM
-- Technology: 10+ years' experience with knowledge management systems, processes
-- Technology: 10+ years' experience with communication enablement systems, processes
-- Creative focus, design thinking
-- Training facilitation
-- Project Management
-- Change Management

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Keywords: Waters, Cambridge , Program Manager, Sales Communication Enablement - Flex/Remote, Sales , Cambridge, Massachusetts