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Desktop Support Analyst

Company: Robert Half
Location: Cambridge
Posted on: May 27, 2023

Job Description:

Robert Half is looking for a Desktop Support Analyst to provide white glove service for a client. This candidate should have previous experience in customer support or help desk support, and should be able to hit the ground running in a collaborative team. This position is located in Cambridge, MA.
-Troubleshoot and identify problems relating to devices, PC's, networks and business applications

  • Monitor support tickets throughout the lifecycle from research to resolution

  • Manage ticket assignments and issue resolution through collaboration with the IT team

  • Provide administration for accounts, passwords, applications and A/V technologies

    -Minimum of 2 years experience in Business Technology Support or related field

    • Understanding of basic networking fundamentals

    • Familiarity with troubleshooting business technologies, specifically Windows Applications

    • Familiary with MDF/IDF, cable patching, access points and hardware replacements

      Requirements System Administration Technology Doesn't Change the World, People Do. -
      Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
      Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.
      All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.
      - 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Keywords: Robert Half, Cambridge , Desktop Support Analyst, Professions , Cambridge, Massachusetts

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