Desktop Support Analyst

Company: Robert Half
Location: Cambridge
Posted on: March 16, 2023

Job Description:

Ref ID: 02100-0012611902

Classification: Desktop Support Analyst

Compensation: DOE

Robert Half is looking for a Desktop Support Analyst to provide white glove service for a client. This candidate should have previous experience in customer support or help desk support, and should be able to hit the ground running in a collaborative team. This position is located in Cambridge, MA. Responsibilities: -Troubleshoot and identify problems relating to devices, PC's, networks and business applications - Monitor support tickets throughout the lifecycle from research to resolution - Manage ticket assignments and issue resolution through collaboration with the IT team - Provide administration for accounts, passwords, applications and A/V technologies Qualifications: -Minimum of 2 years experience in Business Technology Support or related field - Understanding of basic networking fundamentals - Familiarity with troubleshooting business technologies, specifically Windows Applications - Familiary with MDF/IDF, cable patching, access points and hardware replacements

Keywords: Robert Half, Cambridge , Desktop Support Analyst, Professions , Cambridge, Massachusetts