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Senior IT Support Analyst - Cambridge, MA

Company: Merge IT LLC
Location: Cambridge
Posted on: March 16, 2023

Job Description:

Job DescriptionOur enterprise-level client in Cambridge, MA, has an immediate need for an onsite Senior IT Support Analyst. Please see below for full details Job Notes:-12+ month contact / extendable -ASAP start date-Onsite in Cambridge, MA.-Drug & Background required.-Hours: 8a-5p ET / M-F Scope of the Job:- Audio / Visual skills are a huge plus.- Will be the only senior resource onsite. Main Responsibilities:---Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.---Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.---Document and reports on work completed to ensure compliance with Company and Customer Procedures.---Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.---Provide customer service to internal and external customers to ensure consistent experience. ---Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate:---Able to follow instructions and procedures---Proven experience in IT Desktop Service environment.---Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role---Demonstrates an organized approach to work.---Demonstrates customer service abilities---Routine administrative skills---Good interpersonal skills, basic literacy and numeracy skills---Demonstrates awareness of health and safety at work.Why Choose Merge IT?We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka 'Big Name' - think big banks, big pharma, etc.).We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: IT is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.

Keywords: Merge IT LLC, Cambridge , Senior IT Support Analyst - Cambridge, MA, Professions , Cambridge, Massachusetts

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