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Quality Performance Improvement Consultant

Company: Cambridge Health Alliance
Location: Cambridge
Posted on: September 20, 2022

Job Description:

Location: 1035 Cambridge Street Work Days: 9-5 Category: Professional and Management Department: Performance ImprovementJob Type: Full time Work Shift: Day Hours/Week: 40.00 Union: No Union Name: Non Union
Cambridge Health Alliance (CHA) is a vibrant, innovative health system that serves everyone in need. With over 140,000 patients in Cambridge, Somerville and Bostons metro-north region, CHA is passionately local. It provides high quality, essential services like primary care, specialty care, hospital care, emergency services, maternity care and behavioral health in convenient neighborhood locations. CHA patients have seamless access to advanced care for rare or complex conditions at its clinical partners - Beth Israel Deaconess Medical Center (BIDMC) and Mass. General Hospital for Children (MGHfC). As a teaching hospital of Harvard Medical School, Harvard School of Public Health, Harvard School of Dental Medicine and Tufts University School of Medicine, CHA is proud to train the health care providers of tomorrow.The Quality and Safety Department serves as a resource center to the organization to cultivate a culture of safety, eliminate preventable harm for all patients and staff, provide high value, equitable, evidence-based care, create an excellent care experience and to develop institutional capacity in improvement science and promote data driven decision making. Join our talented team to contribute towards the mission of our organization. Working under the direction of the Director of Performance Improvement PI), the Performance Improvement (PI) Consultant is responsible for improving clinical and operational workflows to ensure safe, timely, efficient, effective, equitable, and patient-centered care to our patient population. The program includes consultative PI and project management support to individual clinical service lines for department and service line specific projects intended to improve patient care outcomes as well as a portfolio of larger, more complex, system-wide improvement initiatives. The consultant will be expected to integrate evidence-based decision making with an innovative lens using PI framework and methods to engage stakeholders and drive improvements. The role is supported by a team of consultants with skills ranging from PI expertise, data and quality metric identification and monitoring, patient risk and safety, operations modeling and design and workshop facilitation. This position will be responsible for working with the department and CHA leaders to support projects through project management, data analysis, and implementation using the PI toolkit. Data extraction, analysis and presentation skills are critical for this position. Also required are exceptional organizational skills, including effectively developing internal work and communication processes and systems to facilitate effective collaboration across CHA. Qualifications/Requirements:

At a minimum, a clinical degree or masters degree in Business Administration, Public Health, Health care management or related area.Expertise in project management (familiarity with tools like Smartsheet, Trello, or MS Project highly desirable), PI frameworks such as Lean, Six Sigma, IHI s Model for Improvement, Design thinking and other quality improvement methods is preferred. Certifications: Lean and/or other Quality Improvement training preferred. Essential Skills:
Facilitation of PI projects using PI tools and frameworks.
Background in improvement science, including the use of tools in the PI toolbox such as project charters, process mapping, small test of change through PDSA cycles, use of measurementUnderstanding of the use of data for improvement including the development of metrics, interpretation of data demonstrating change over time, visual display of data for use within the practice environmentData manipulation, analysis, and visualization; metric design
Data evaluation and presentation skills such as use of pivot tables to interpret data, ability to develop statistical process control charts, tree diagrams, trend analysis and descriptive statistics analysis for multiple stakeholders at different levels.Ability and flexibility to learn various data resources and knowledge of various data evaluation strategies is very important.Communication and negotiation with stakeholders from various backgrounds
The role requires the ability to effectively lead, facilitate and communicate project goals, change ideas and processes to relevant stakeholders including physicians, senior leadership, and staff.Project management skills
Demonstrates ability to develop, implement, and manage evidence based projects.Ability to use Project management toolsSoft skills:
Is a team oriented thinker.Is collaborative and willing to be flexible with projects.Has excellent interpersonal, written and verbal communication skills, including listening and facilitation skills. Is comfortable speaking to groups, both large and small, and individuals, Presents ideas professionally and professionally, clearly, and easy for others to follow in an easy to understand logic of PI.Communicates while cognizant of the diversity and patient-centric focus of CHA.Thinks creatively and embraces innovation. Is agile and can pivot between working independently and as part of a team .Understands and is empathetic to the needs of the patient and workforce from diverse backgrounds.Working Conditions and Physical Environment:
The PI team promotes an engaging and collaborative culture. The team is open to discussions, feedback and recommendations. They work at different locations across CHA but find time to brainstorm and facilitate projects with strategic vision and micro-level tactics. The team works in a fast paced environment leveraging the latest technology.The team promotes diversity, is very patient and staff centric and committed to improving access for patients at CHA.Specific Responsibilities:
Facilitate system-wide PI projects for a broad array of clinical and operational issues. This requires effective project management, including coordination of participants, meetings, documentation, timelines, and reports. Serve as a PI consultant to the assigned service line(s). Manage service line dashboards in collaboration with the analytics team. Support and facilitate service line improvement project(s)Identify and implement opportunities for improvement in clinic workflows to improve population healthSupport CHAs strategic initiatives through PI efforts such as supporting/teaching CHA white and yellow belt classes capacityServe as a PI consultant to the service line and manage the service line dashboards in collaboration with the analytics team. Support and facilitate service line improvement project(s)Conduct data extraction, analysis, synthesis and presentation of data.Develop robust metrics to measure effectiveness of the improvement initiatives.Ensures sustainability of improvements, using metrics effectively to monitor continued adherence to new practices and procedures Prepare meeting materials and present on progress with key stakeholdersDevelop innovative solutions and support their implementationDevelop and support PI communication strategies

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Keywords: Cambridge Health Alliance, Cambridge , Quality Performance Improvement Consultant, Professions , Cambridge, Massachusetts

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