Product Support Analyst
Company: madaket health
Location: Cambridge
Posted on: May 16, 2022
Job Description:
At Madaket, we work to build an inclusive environment dedicated
to instilling a sense of purpose, providing opportunities to grow,
while driving results for our customers. Are you a process-oriented
person looking to break into the technology startup scene? Do you
want to get your hands dirty influencing the internal workings of
our product? If so, we'd love to hear from you! We're looking for a
technical analyst to help ensure our system continues operating at
peak performance. You'll quickly gain product, client service, and
technical experience. Our ideal candidates are detail and
process-oriented people who like working as part of a team to make
our clients and partners enthusiastic about our product.
- Maintain all EDI health plan setups for clients within the
Madaket EDI Production environment
- Map healthcare administrative forms to ensure proper medical
group information populates in the necessary fields
- Work closely with Product and Engineering to investigate
issues, areas of improvement, and new features to potentially
implement
- Work closely with Accounts team to understand client issues and
provide support
- Collaborate across multiple different team functions as source
of hands-on knowledge
- Onboard new clients and manage phased plan rollouts
- Troubleshoot problems related to the configuration of the EDI
Production environment
- Understand the need to escalate core problems to leadership
relative to barriers that impede turnaround time Your
Qualifications:
- Hustler: The ability to push past obstacles, and work
undeterred through difficult problems. A tenacity to find
information across a wide variety of partners and clients while
ensuring tact and professionalism in order to best represent
Madaket.
- Comfortable in Dynamic Environments: We're changing.
Constantly. We want to make sure you're ready to change with us and
point out areas where we're not doing something in the best
interests of our customers (despite our best efforts!)
- Technologically Literate: No need to actually know how to code;
however, you should be able to understand and fix problems once
we've trained you on the use of our software product and have a
basic understanding of software and the internet (databases, UI,
etc).
- Focused on Details / able to see the Big Picture: While you
sweat the small things, your goal is to help make the product
better every day. You can connect the dots and recognize patterns
in your everyday work.
- Experienced: You've worked in product strategy,
engagement/client management, consulting, or other roles where
you've had to identify, understand and solve problems while
ensuring all parties are happy with the outcome; internships ok,
ideally 1+ year of professional experience.
- Eager Learner: You like to study, read, and otherwise learn new
things about the world and how to improve it.
- Independent/Team Member: You're comfortable trying to
investigate and troubleshoot a product issue but comfortable
escalating where appropriate.
- Client-Service Oriented: You are able to understand a client's
goals, and naturally champion the client cause whenever possible,
and manage expectations on delivery of solutions. Stand-out
Qualities:
- Experience working with Excel, GSuite, Adobe Acrobat, JIRA,
Confluence, Atlassian, SQL
- Working knowledge of HTML Expression Language, Regex
- Previous experience creating process workflows, mapping forms,
and project management
- Be a part of a rapidly growing startup
- Unlimited Vacation Policy
- Education Reimbursement Program
- Equity
- Health, Dental, 401K, FSA, dependent care
- Generous Maternity and Parental Leave Please note that at this
point in time we can not guarantee visa sponsorship.
Keywords: madaket health, Cambridge , Product Support Analyst, Professions , Cambridge, Massachusetts
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