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Senior Analyst, User Experience & Design

Company: Forrester Research
Location: Cambridge
Posted on: May 11, 2022

Job Description:

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites brings a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next. About This Role: With outstanding cross-disciplinary expertise in human-centered design, Forrester's Senior Analyst advises our clients about design that drives customer loyalty and advocates for digital accessibility and inclusive design. This role is part of a team covering a range of topics but is especially focused on:

  • Design practices.
  • Spending and adoption of design and design software.
  • Design workflow technologies.
  • Design to make work better (using Forrester's decades of tech analysis to support).
  • The intersection of design, AI, and data science.
  • Coercive and deceptive design patterns (sometimes called dark patterns).
  • Evaluation of apps and websites in partnership with researchers. In this role you will lead Forrester's Design Experiences That Drive Loyalty priority. This means influence over design and design-related content at Forrester across numerous client-facing services. You'll also evangelize design internally at Forrester and to Forrester's clients and are a passionate advocate for digital accessibility and inclusive design. The Senior Analyst helps clients identify challenges and gain insights from professionals at firms facing or have faced similar challenges through interviews and speeches at industry events as well as develops and authors research reports that provide solutions and best practices to overcome them. Job Description:
    • Develop a deep understanding of our clients and the key challenges they face, especially in digital business.
    • Conduct primary research and synthesize data on topics, including designing excellent inclusive interactions, selecting and working with a design services partner, using design workflow and design collaboration tools, applying rigorous design thinking to service creation, and how (and why) brands should avoid using overly coercive design.
    • Help clients anticipate design evolution over the next five years and capitalize on these expected changes.
    • Write an ongoing stream of in-depth research pieces, as well as shorter, more tactical, pieces, addressing top issues for our target clients.
    • Develop frameworks and tools that clients can use to put into practice our research findings.
    • Respond to inquiries from Forrester clients via email or scheduled telephone or video calls.
    • Advise and consult clients by applying Forrester's syndicated research on human-centered design topics to the specific issues facing their organizations.
    • Present at Forrester-sponsored and industry-related events and deliver webinars to and for clients.
    • Develop a strong online/social media presence.
    • Provide business development support via telephone and face-to-face meetings with Forrester prospects (set up and led by Forrester's sales teams). Job Requirements:
      • A strong academic record; a BA or BS degree at minimum.
      • At least five to 10 years' practical and consulting experience in UX and design or any related field.
      • Experience with design challenges.
      • Success in analyzing corporate strategies.
      • Superior analytical, writing, and presentation skills.
      • The ability to travel 20% to 30% of the time (dependent on the state of the world). Explore #ForresterLife on: YouTube Twitter Facebook Instagram LinkedIn FLSA Status: Exempt Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Keywords: Forrester Research, Cambridge , Senior Analyst, User Experience & Design, Professions , Cambridge, Massachusetts

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