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Mfg, Quality, & Supply Chain Life Cycle Systems' Manager

Company: Biogen
Location: Cambridge
Posted on: January 12, 2022

Job Description:

Job Description

The PO&T IT Systems / Application Life Cycle Process Specialist (LCM) will lead the lifecycle management process for all Pharmaceutical Operations and Technology (PO&T) platforms (applications). The core objective is to implement, maintain and continuously execute LCM activities so that PO&T platforms remain current, improving operational effectiveness and reducing risk exposure with minimal impact on platform and application owners.

As the critical, central point of contact in PO&T IT as it pertains to LCM activities, the incumbent will coordinate and drive core patching and lifecycle management activities and reporting. As part of the coordinated IT LCM Forum, the incumbent will use their knowledge of platform and application roadmaps to plan LCM 'releases' across a multi-year horizon, develop effective dashboards to communicate progress to various stakeholders and manage effective coordination with platform/application teams. As a member of the IT LCM Forum, they will also coordinate to provide similar support to Corporate IT, Commercial & Medical IT, DEA and CISO. The position will report to the Director of IT, PO&T.

Key Responsibilities Include

  • Governance of all aspects of the health of the lifecycle management process in PO&T.
  • Enabling process improvements, often requiring change management skills and stakeholder alignment
  • Analysis of lifecycle data to ensure asset management tool is kept up to date.
  • Interface with application teams to ensure application lifecycle management plans are in place, funded, and in-sync with other IT teams.
  • Provide approvals for LCM activities on behalf of platform / application teams
  • Improve communication capability across multiple groups in IT to improve lifecycle management
  • Work closely with the CISO organization to manage our risk posture, as well as prioritize remediations, both in accordance to our risk management framework.
    Analyzing: Assess and document goals, scope and output of the process and relationships to other processes to understand the full implication of the process(es) as well as outstanding or new issues.

    Defining: Clearly define the process roadmap, including relevant performance measures, governance, addressing current issues and challenges, future plans for changes and opportunities for improvement.

    Engaging: Proactively socialize the process roadmap with business areas using the process and with other process, platform and partnership owners across IT to collect feedback for improvement, ensure alignment and coordination, and avoid redundancy or conflicting demands.

    Operating: Execute on the process roadmap, actively manage the process as a set of interconnected sub-processes, and manage cross-process dependencies.

    Evaluating: Audit and track process effectiveness and performance against established measures and goals to identify and surface issues for resolution. Actively manage on an ongoing basis to continuously improve and simplify.

    Improving: Actively seek out and act on opportunities to continuously simplify and improve processes on an ongoing and continuous basis.

    • A minimum of 7 years of relevant experience within the Quality, Manufacturing, Process data analytics, and Supply Chain systems.
    • 3 or more years direct experience in IT Asset Lifecycle Management, with expert knowledge in of the process of managing IT assets from acquisition to disposal
    • Experience using ServiceNow CMDB and IT Asset Management a plus
    • Solid working experience with GxP IT SDLCs
    • Extensive reporting & analysis experience, particularly in relation to aspects of the life cycle management process
    • Demonstrated ability to lead projects and manage complex processes/schedules
    • Ability to operate independently but escalate when needed and appropriate
    • Excellent organizational and time management skills.
    • Excellent written and verbal communication skills, in both technical and non-technical environment with the ability to employ diplomacy with both high-level executives and team members/collaborators.
    • Proven ability to work under pressure, prioritize work, and balance priorities to achieve positive results.
    • Ability to seamlessly and effectively adapt to changing priorities and challenges.
      Minimum Knowledge Requirements

      Bachelor's degree or the equivalent combination of education and experience required; a degree in Computer Science, Information Technology Management, or related field of study is preferred.

      Additional certifications in ITIL or ITAM a plus.

      Additional Information

      "Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives."

Keywords: Biogen, Cambridge , Mfg, Quality, & Supply Chain Life Cycle Systems' Manager, Professions , Cambridge, Massachusetts

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