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Logistics Associate

Company: Forrester Research
Location: Cambridge
Posted on: November 22, 2021

Job Description:

Careers -- Forrester - Logistics Associate in Cambridge, Massachusetts - Careers at Cambridge Skip Branding Terms of use --2021 Forrester Research, Inc. and/or its subsidiaries. All rights reserved. Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Returning Candidate? Log back in! Logistics Associate Job Locations US-MA-Cambridge Category Client Services Job Description Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress.---Forresterites---bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next. About This Role: The Logistics Associate is responsible for assisting with all client onboarding, deployment of the system, maintenance, inventory management, and shipping for the FeedbackNow solution in the US along with Central and South America. The Logistics Associate supports activities related to internal inventory movement, material requirements planning, controlling inventory, warehousing, or receiving. Candidates should have a strong client orientation, high attention to details, and pragmatic mindset. They are expected to be hands on and committed to delivering consistent, high quality to clients. In short, this role will directly handle and ensure end-to-end successful installation of the solution in person or remotely, provide maintenance service, manage stock, and work with other members in the team to maintain high levels of satisfaction with the solution. Job Description: Shipping:

  • Pack, pick, and ship all equipment needed for client inquiries and sales.
    • Track shipment reasons (installation, maintenance, replacement, etc.).
    • Prepare and record all necessary documentation (shipping form, out-of-stock forms, and delivery confirmations).
    • Manage inventory.
      • Receive and record deliveries of new equipment.
      • Manage quality control, device testing, and inventory maintenance.
      • Maintain stock minimum and place order according to incoming orders with central warehouse.
      • Run quarterly inventory audit.
      • Support the implementation of new or improved supply chain processes to improve efficiency or performance.
      • Support activities related to strategic or tactical purchasing, material requirements planning, controlling inventory, warehousing, or receiving.
      • Participate in meetings with suppliers to discuss performance, process, and pricing. Customer deployment:
        • Travel to client sites to install equipment.
        • Provide remote assistance for client self-installation.
        • Provide training and assistance to third-party installer.
        • Ensure fully working solution is deployed.
        • Manage equipment entry and setup in back end.
        • Train customer on basic platform features.
        • Track deployment completion and collect installation certificate for audit purposes. Maintenance:
          • Check device status daily using dedicated reporting tools.
          • Perform analysis to determine outage issues and produce reports to customer success team.
          • Contact client to inform them of device requiring maintenance and provide remote assistance or organize device replacement.
          • Maintain an up-to-date report of client's maintenance point of contact.
          • Schedule and plan regular client maintenance visits.
          • Arrange shipping of replacement equipment for maintenance.
          • Travel to client for maintenance visits.
          • Help large client maintain a "replacement" inventory onsite.
          • Train client maintenance team on FeedbackNow maintenance procedures.
          • Manage the maintenance helpdesk phone and email account.
          • Provide level-one assistance with web platform and mobile app.
          • Report bugs and other malfunction to development teams. Job Requirements:
            • Bachelor's degree is a plus.
            • Knowledge of Microsoft Office Suite.
            • Fluency in English (mandatory) and/or Spanish or French (a plus).
            • Manual work experience is a plus.
            • Good communication skills (written, phone, or in person with clients).
            • Attention to detail and the ability to operate in a fast-paced environment.
            • The ability to quickly and willingly learn new skills and operations.
            • Willingness to be on your feet at any given time during the day: shipping, packing, onsite work, etc.
            • The ability to operate with heavy equipment: boxes, carts, etc.
            • A pragmatic, hands-on, and can-do mentality.
            • Efficient and a good multitasker.
            • The ability to travel in North America on a regular basis. Passport is necessary.
            • Client service experience is a plus.
            • Driver license is mandatory. Explore #ForresterLife on: YouTube Twitter Facebook Instagram LinkedIn Glassdoor FLSA Status: Non-Exempt Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply. Region NA Options Apply for this job online Apply Share Email this job to a Referral Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Need help finding the right job? We can recommend jobs specifically for you!Click here to get started. Application FAQs Software Powered by iCIMS
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Keywords: Forrester Research, Cambridge , Logistics Associate, Professions , Cambridge, Massachusetts

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