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Associate Consultant

Company: Forrester Research, Inc.
Location: Cambridge
Posted on: April 5, 2021

Job Description:

Overview Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next. About this Role: The Associate Consultant plays a crucial role in delivering consulting engagements, which include business technology, information technology (IT) and security transformation strategy, customer experience, digital business, e-commerce, customer insights, and marketing strategy practice domains. As part of client-facing delivery teams, the Associate Consultant leads the project management function to ensure that engagements are on track against a specific scope of work and time frame. Working closely with other consultants and Forrester ecosystem roles, the Associate Consultant helps create high-quality consulting deliverables, such as market, customer, and competitor analyses; current-state assessments; IT maturity assessments; business cases; organizational capability assessments; vision and strategy documentation roadmaps and recommendations; guidance in the support of vendor selection; and more. A key aspect of the role includes the collection and analysis of client, industry, and Forrester proprietary data serving as a critical input to project deliverables. The position also supports the research, development, and refinement of our consulting methodologies and offerings to help mature the practice. This is a client-facing role, and you can expect to be heavily involved in working directly with Forrester clients on their most challenging initiatives. The ideal candidate has experience in one or more areas of customer experience, digital marketing, e-commerce, and technology or marketing strategy. The candidate must have a high level of intellectual curiosity and a strong desire to learn, applying a combination of strong analytic, writing, and communication skills. Successful Associate Consultants are exceedingly well organized and have a project management experience. Responsibilities * Act as project manager for multiple projects, simultaneously synchronizing both internal and external teams.* Lead the administration and orchestration of projects within Forrester systems (Salesforce).* Develop and maintain project plans.* Assist with scheduling, logistics, and meeting management.* Identify project risks and help create mitigation plans.* Manage both internal project team and external client communications and relationship development.* Coordinate cross-functional communication and collaboration for project activities across various groups across the Forrester ecosystem.* Contribute to the delivery of consulting projects by conducting interviews with clients, customers, and partners; conduct surveys, developing and applying analytic frameworks; and cofacilitate client workshops, synthesizing data, developing key insights, and formulating and presenting recommendations.* Partner with other members of Forrester's consulting organization to create high-quality, well-structured, and user-friendly PowerPoint, Excel, and Word client deliverables.* Achieve personal performance targets that contribute to the consulting organization's overall performance.* Support internal consulting practice development initiatives to enhance organizational efficiency and effectiveness.* Undertake extensive learning (both formal and ad hoc) building consulting and specialized practice domain expertise, as well as overall business acumen. Qualifications * A combined minimum of two to three years of professional services, project management, or equivalent experience. Client-facing delivery experience is a plus.* Experience in engaging with clients, including senior business leaders, and commitment to delivering excellent client service.* Experience in one or more of the following areas: technology strategy, digital marketing, marketing strategy, marketing technology, eBusiness and e-commerce, customer experience strategy and design, customer insights and analytics, and IT transformational strategy.* Superior communication, writing, and presentation skills, as well as ability to prepare client-facing materials (inclusive of creating insightful data charts and graphs).* Exceptional attention to detail, strong problem-solving skills, and a thorough understanding of macroeconomic principles and the ability to apply these to analyzing and solving problems.* Strong time management and organizational skills.* A self-starter and someone who is highly motivated, energetic, and with a natural desire to accept challenging and diverse assignments.* The ability to apply concepts and frameworks to client situations.* The ability to collaborate effectively with others in high-pressure and time sensitive situations.* The ability to work with others across various time zones.* Strong foundational business acumen (demonstrated via experience), critical thinking skills, and mental agility to ramp quickly.* Experience or familiarity with Salesforce.* Strong PowerPoint and Excel skills.* Demonstrated ability to achieve personal performance targets.* The ability to travel up to 25% of the time (when safe and able to do so, post-pandemic). Explore #ForresterLife on: YouTube Twitter Facebook Instagram LinkedIn Glassdoor FLSA Status: Exempt Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Keywords: Forrester Research, Inc., Cambridge , Associate Consultant, Professions , Cambridge, Massachusetts

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