US Head of Respiratory Patient Experience
Company: Sanofi
Location: Cambridge
Posted on: March 13, 2026
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Job Description:
Job Title: US Head of Respiratory Patient Experience Location:
Cambridge, MA About the Job Join the team transforming care for
people with immune challenges, rare diseases, cancers, and
neurological conditions. In Specialty Care, youll help deliver
breakthrough treatments that bring hope to patients with some of
the highest unmet needs. The US Head of Respiratory Patient
Experience is a senior strategic leader responsible for designing
and orchestrating the end-to-end patient journey across the
respiratory portfolio. This role drives innovation in
patient-centric marketing, precision engagement, and omnichannel
excellence. The leader will embed data-driven decision-making and
human-centered design across cross-functional teams to deliver
meaningful, measurable improvements in patient outcomes and
experience. Reports to the US Franchise Head, Respiratory. About
Sanofi: Were an R&D-driven, AI-powered biopharma company
committed to improving peoples lives and delivering compelling
growth. Our deep understanding of the immune system and innovative
pipeline enables us to invent medicines and vaccines that treat and
protect millions of people around the world. Together, we chase the
miracles of science to improve peoples lives. Main Responsibilities
Own and Operationalize the End-to-End Patient Journey Lead deep,
data-driven journey mapping to uncover unmet needs, pain points,
and decision moments. Align R&D, Medical, Market Access,
Patient Support Services, and Digital teams around a unified
journey framework. Own the patient KPIs, identify success measures
and create feedback loop for continuous improvement. Promote
customer experience design as a core marketing capability.
Encourage field immersion and insight programs to keep marketers
close to patients. Lead Alliance cross-functional planning and
execution Build and maintain a patient forum Manage the franchise
patient ambassador program Insight-Driven Decision Making Foster a
culture of data fluency and performance mindset. Leverage real-time
data and predictive analytics to inform engagement strategies.
Champion test-and-learn experimentation across marketing teams.
Omnichannel Excellence Build next-generation omnichannel strategy
and partner with marketers and US Go-To-Market-Capabilities, GTMC,
to deliver personalized content Partner with Digital and GTMC to
activate data across channels (email, rep-triggered, paid media,
etc.). Invest in digital and omnichannel proficiency for marketers.
Precision Engagement (Patient) Design AI-powered, behaviorally
informed strategies for patient acquisition and engagement.
Integrate behavioral science into targeting and messaging
frameworks. Build and operationalize strategies to find and engage
patients based on in-depth understanding of their journey Retention
& Adherence Strategy Apply behavioral design to maximize adherence
drivers and minimize barriers. Serve as key liaison with Public
Affairs, Patient Advocacy, and Patient Support Services. External
Innovation & Trends Bring outside-in thinking through competitive
insights and external experimentation. Monitor emerging trends in
patient experience, digital health, and engagement. Journey
Orchestration & Experience Design Lead human-centered design
initiatives to improve experience across touchpoints. Develop
non-branded value content (e.g., affordability, mental health,
prescribing simplification). About You Qualifications Education:
Bachelors degree required; advanced degree (MBA, MPH, PharmD, or
similar) strongly preferred. Experience: 7 years in pharmaceutical,
healthcare or direct to consumer industry. Respiratory therapeutic
area experience is considered to be an asset. Key Proficiencies:
Strategic leadership and cross-functional alignment Journey mapping
and behavioral insight application Omnichannel and digital
marketing expertise Data analytics and performance optimization
Human-centered design and experience strategy Strong communication
and stakeholder engagement Why Choose Us? Bring the miracles of
science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your
career, whether its through a promotion or lateral move, at home or
internationally. Enjoy a thoughtful, well-crafted rewards package
that recognizes your contribution and amplifies your impact. Take
good care of yourself and your family, with a wide range of health
and wellbeing benefits including high-quality healthcare,
prevention and wellness programs and at least 14 weeks
gender-neutral parental leave. Sanofi Inc. and its U.S. affiliates
are Equal Opportunity and Affirmative Action employers committed to
a culturally diverse workforce. All qualified applicants will
receive consideration for employment without regard to race; color;
creed; religion; national origin; age; ancestry; nationality;
marital, domestic partnership or civil union status; sex, gender,
gender identity or expression; affectional or sexual orientation;
disability; veteran or military status or liability for military
status; domestic violence victim status; atypical cellular or blood
trait; genetic information (including the refusal to submit to
genetic testing) or any other characteristic protected by law.
GD-SG LI-GZ LI-Onsite vhd All compensation will be determined
commensurate with demonstrated experience. Employees may be
eligible to participate in Company employee benefit programs, and
additional benefits information can be found here.
Keywords: Sanofi, Cambridge , US Head of Respiratory Patient Experience, PR / Public Relations , Cambridge, Massachusetts
