Customer Care Executive
Company: VirtualVocations
Location: Portland
Posted on: May 3, 2025
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Job Description:
A company is looking for a Head of Customer Care &
Experience.
Key Responsibilities
Lead and enhance customer care strategies to improve overall
customer experience
Manage and develop a high-performing customer care team
Collaborate with cross-functional teams to align customer care
initiatives with business objectives
Required Qualifications
Proven experience in customer care or customer experience
leadership roles
Strong understanding of customer service metrics and performance
management
Experience in developing and implementing customer care
strategies
Ability to work collaboratively in a fast-paced environment
Relevant degree or equivalent experience in a related field
Keywords: VirtualVocations, Cambridge , Customer Care Executive, Other , Portland, Massachusetts
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