Customer Success Lead, ImmutablyTM Platform Products

Company: Accelcia Business Services
Location: Cambridge
Posted on: May 26, 2023

Job Description:

Context Labs solves big global problems by elevating trust in data. - Our Immutably--- platform solutions enable individuals, companies, and governments to produce data-driven insights that can be irrefutably trusted and verified. - While the technology has broad application, our focus is on climate initiatives that move the needle.
We're a rapidly growing team of creative problem-solvers that leverage disruptive technology to crack the world's fundamental "too hard" challenges (such as decarbonization and water/food security). - Do you want to have an impact working with smart, passionate people that push themselves, support each other and celebrate wins as a team? - Join us.
Job brief:
We are looking for an experienced Customer Success professional to ensure an exceptional customer experience throughout the SaaS cycle-from onboarding to ongoing renewal-as we expand our client base into new verticals. This is an exciting opportunity to shape an emerging customer success operation within a fast-growing organization. - This position will report directly to the General Manager, Immutably--- Platform Products.
Responsibilities

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• Personally own every aspect of the experience and the success of Immutably--- customers-from onboarding, throughout the customer lifecycle-and create systems to ensure consistency as the business scales
  
• Be a trusted advisor to customers, and their internal advocate within Context Labs
  
• Take a proactive approach to engaging customers and ensure they maximize the value of their investment in Immutably---
  
• Collaborate with other Context Labs teams to ensure seamless platform adoption and successful renewal
  
  Skills and Qualifications
  If you think you have what it takes but don't necessarily meet every single point on the job description, please get in touch. We'd love to have a chat and see if you could be a great fit.
  We are looking for:
  
  • 
    
  • 5 years of Customer Success experience, preferably in a SaaS environment (or equivalent)
    
  • An ability to explain technical subjects and their implications to non-technical people
    
  • A systematic approach to ensuring consistency and excellence of customer experience
    
  • Good at building credibility and trust with customers and internal stakeholders.
    
  • A proven track record of measurably impacting customer goals
    
  • A passion for customer success and excellence in customer experience
    
  • Curiosity and creativity in finding solutions to customer challenges and using these to create best practices where appropriate
    
  • Experience in professional services (consulting, audit, etc.) is a plus
    
    Context Labs embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our products will be. Context Labs will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please contact Erica Mackoff at HR@contextlabs.com.
    Important COVID-19 Guidance:
    Per Context Labs' policy, all employees who wish to work in-office or to visit one of our offices in-person must be fully vaccinated.
    We are a team that is hiring and growing! Learn more about Context Labs here:
    
    (a Context Labs company)

Keywords: Accelcia Business Services, Cambridge , Customer Success Lead, ImmutablyTM Platform Products, Other , Cambridge, Massachusetts