IT SUPPORT SPECIALIST (CONTRACTOR)

Company: Gritstone Bio, Inc.
Location: Cambridge
Posted on: March 16, 2023

Job Description:

Gritstone bio is a public, next-generation personalized cancer and infectious immunotherapy company. Gritstone brings together distinguished scientific founders, an experienced and diverse management team, a seasoned and successful board of directors and deep financial backing to tackle fundamental challenges at the intersection of cancer genomics, immunology, and immunotherapy design. The company's goal is to identify and deploy neoantigens for novel treatments of cancer and infectious diseases. In addition to neoantigen therapy development, Gritstone is leveraging its unique antigen discovery platform to define targets for shared antigen immunotherapies, which would provide an opportunity to treat even more patients.

Position Summary

TheIT Support Specialist Contractor role will be responsible for providing support of daily operations across Gritstone sites. This position calls for outstanding technical and communication skills and the ability to develop, maintain, configure, and install hardware, software, services, and procedures. Work with 3rd party vendors. Ability to thrive in a fast-paced growing company. The role is high visibility and high customer-touch, so an upbeat, positive attitude combined with a passion for delivering first in class IT services is essential to success.

Job Duties & Responsibilities

• Provide day to day support of multiple labs and be part of lab initiatives to secure systems and data in lab
• Document, track, and monitor all service desk requests and ensure resolution in a timely manner.
• Use IT Service Management tools and systems to track and route cases (problem and request tickets)
• Provide end-user support for mixed PC/Mac environment.
• Create and maintain detailed system support documentation.
• Setup new workstation and desks for new hires.
• Responsible for owning user on-boarding and administering off-boarding process.
• Identify common issues and work with team to implement long term solutions.
• You have experience with video conferencing systems and be willing to learn and support our systems (WebEx Rooms)
• Assist users with managing documents in various cloud storage platforms (Box, OneDrive, etc.)
• Support and troubleshoot company provided smartphones and tablets.
• Participate in monthly and quarterly projects.
• Participate in network and infrastructure implementations, maintenances, and troubleshooting.
• Carry out support of lab hardware, such as maintenance, upgrades and swaps of computer, instruments, and scientific software.
• Remotely support users by using screen-sharing tools such asBeyondTrustbyBomgar.
  Qualifications
  • B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
  • Minimum of 3 years of experience.
  • Microsoft certification(s) a plus.
  • A+ certification a plus.
  • Extensive knowledge of Windows 10 and MacOS 10.15 and above is required.
  • Working knowledge and being able to understand Microsoft Services such as Active Directory, DNS, DCHP, and file & print services.
  • Experience working and troubleshooting of Microsoft Office 365 suite products: Office Online, SharePoint, and MS Teams
  • Experience administering enterprise grade Anti-Virus and Backups technologies (Symantec, CrowdStrike, Backupify, Carbonite)
  • Experience working with enterprise Mobile Device Management technologies such as AirWatch.
  • Ability to lift 50+ lbs.
    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
    
    The well-being and safety of our employees is our top priority. Gritstone requires all U.S. employees to be fully vaccinated against COVID-19 as a condition of employment regardless of location of role (fully remote or site-based). Fully vaccinated is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. If you are unable to be vaccinated, you will have an opportunity to request a reasonable accommodation consistent with applicable laws. Gritstone bio anticipates that the hourly pay rate for the IT Support Specialist to be between $34.00 - $37.00/hour. Pay rates will depend, in part, on the successful candidate's credentials for the role, including education, qualifications, and type as well as length of experience. Any offered compensation is also based on internal equity, internal position salary ranges, and market data. Gritstone is a multistate employer and the compensation offered will be market competitive. At Gritstone, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Gritstone bio is an Equal Opportunity employer, as such, recruiting is conducted in a fair and non-discriminatory manner without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Gritstone Bio, Inc., Cambridge , IT SUPPORT SPECIALIST (CONTRACTOR), Other , Cambridge, Massachusetts