Customer Success Advocate I - College Connect, July 2023 - Nationwide
Company: Lumen Inc
Location: Cambridge
Posted on: March 16, 2023
Job Description:
ABOUT LUMEN Lumen is guided by our belief that humanity is at
its best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen's
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies. THE ROLE Are
you at your best when you are building and maintaining
relationships? - Do you have a passion and thrive with all thing's
technology? Then you need to start an AMAZING career with Lumen by
joining our Customer Success Academy (CS), a College Connect sales
development program. -Be a part of our sales team eco-system,
transforming industries across the globe and changing the world one
connection at a time. -As a technology sales professional on the
Customer Success team at Lumen, you will assist our small-medium
sized customers in meeting their business objectives to digitally
connect people, data, and applications - quickly, securely, and
effortlessly. ABOUT THE CS ACADEMY EXPERIENCE:
- 3-year development program -
- Initial 10 weeks of virtual immersive training, coaching, and
development
- TRAINING CLASS DATES: JULY 24 -- SEPTEMBER 22, 2023 -(VIRTUAL,
WORK FROM HOME)
- Develop key competencies including value-based selling,
relationship management, sales technology, technical skills, and
coaching. -
- Understand Lumen's AMAZING platform and full product and
solutions portfolio to increase overall knowledge for go-to market
strategies.
- Network with academy peers, sales leaders, and business
executives from across the organization
- Upon completion of training, transition to a Customer Success
Associate role supporting a major sales market
- Continued support, development, and coaching in the field
-
THE MAIN RESPONSIBILITIES
- Serve as ambassador for customer success by viewing our
products from the customers' perspective, monitoring early
indicators of customer health, proactively addressing their
concerns, and helping them better use our technology to meet their
corporate goals/objectives
- Implement customer success plans using pre-defined,
standardized journey maps/templates in setting customer
expectations.
- Monitor customer usage data, using tools and technology for
health indicators, renewal dates and translate into growth
opportunities, priorities, decision making and a path for customer
success
- Leverage and manage overall customer metrics
- Proactively communicate product enhancements, technology
evolution and platform retirement using preformatted, digital
messaging
- Upsell, Cross-sell and Sales Alignment - with established trust
and loyalty, seek to naturally progress and expand the partnership
through identifying potential up-sell and cross-sell opportunities
and engage sales accordingly
- Partner with sales, delivery & support to set proper
expectations and ensure successful deployment of solutions and
services
-
WHAT WE LOOK FOR IN A CANDIDATE
- Experience: new or recent graduate with 0-2 years
- Education Level: Bachelor's Degree required
- Degree/Major: Business, Sales, Marketing, Communication or
similar.
- Passion for learning technology; learn data networking
technologies, products, and features
- Thrives with building and maintaining positive
relationships
- Works to maintain organization, while having a high level of
accuracy and attention to detail
- Ability to quickly learn various software, web-based platforms,
and systems in accessing data
- Working knowledge of MS Office suite and Tableau
- Not afraid to take initiative to produce results
- You can adapt quickly in various situations and be resourceful
AUTHORIZATION TO WORK IN THE US; SPONSORSHIP IS NOT AVAILABLE FOR
THIS PROGRAM. WHAT TO EXPECT NEXT Requisition #: 326123 When
applying for a position, you may be subject to a background screen
(criminal records check, motor vehicle report, and/or drug screen),
depending on the requirements for the position. More information on
what's included in these checks can be found in the Post Offer
section of our FAQ page. Job-related concerns noted in the
background screen may disqualify you from the new position or your
current role. Background results will be evaluated on a
case-by-case basis. EEO STATEMENT We are committed to providing
equal employment opportunities to all persons regardless of race,
color, ancestry, citizenship, national origin, religion, veteran
status, disability, genetic characteristic or information, age,
gender, sexual orientation, gender identity, gender expression,
marital status, family status, pregnancy, or other legally
protected status (collectively, "protected statuses"). We do not
tolerate unlawful discrimination in any employment decisions,
including recruiting, hiring, compensation, promotion, benefits,
discipline, termination, job assignments or training. DISCLAIMER
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions. Salary Range
SALARY MIN: 30375 SALARY MAX: 67500 This information reflects the
anticipated base salary range for this position based on current
national data. Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant
factors. This position is eligible for either short-term incentives
or sales compensation. Director and VP positions also are eligible
for long-term incentive. To learn more about our bonus structure,
you can view additional informationhere. We're able to answer any
additional questions you may have as you move through the selection
process. As part of our comprehensive benefits package, Lumen
offers a broad range of Health, Life, Voluntary Lifestyle and other
benefits and perks that enhance your physical, mental, emotional
and financial wellbeing. You can learn more by clicking here. Note:
For union-represented postings, wage rates and ranges are governed
by applicable collective bargaining agreement provisions.
Keywords: Lumen Inc, Cambridge , Customer Success Advocate I - College Connect, July 2023 - Nationwide, Other , Cambridge, Massachusetts
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