Academic Computing Support Specialist

Company: Lesley University
Location: Cambridge
Posted on: March 16, 2023

Job Description:

Location: Cambridge, MAArea of Interest: Information TechnologyPosition Type: Full-time The OpportunityLesley University seeks an Academic Computing Specialist to provide effective Tier 2 technology support and troubleshooting for classrooms and research computer labs in a multiple building setting for faculty, staff, and students. Key responsibilities of this position include responding to a variety of support requests in-person or remotely; performing technical troubleshooting on media equipment. In addition, this position will provide support and training for a wide variety of classroom technologies including fine art digital printing: vinyl cutting; risography; provide ad-hoc training to the user community; and regularly create documentation to contribute to the knowledgebase.Qualities and CapabilitiesThe successful candidate will have:

• Bachelor's degree in related field or equivalent experience - strong interest in education and the visual arts.
• Two+ years experience in staff supervision demonstrating the ability to mentor others; Proficiency with Microsoft, Adobe, Windows, and Apple products and the desire to learn new technology as required.
• Outstanding customer service orientation, and ability to communicate clearly and effectively to end-users at a wide range of technological skill levels.
• Demonstrated success working independently as well as in a team, with superb time-management skills.
• Analytic skills, initiative, and ability to prioritize tasks in a fast paced environment.
• An outgoing, charismatic personality able to support technology in art making
• Proven ability to perform well in a fast paced environment and prioritize emergencies, critical requests, and customer inquiries. PM22Date First ActiveJan 27, 2023Why LesleyLocated in the heart of Cambridge, Massachusetts, Lesley University is highly regarded for its graduate and undergraduate programs in the human arts of education, the arts, and applied social sciences. Lesley fosters a highly creative environment in which innovative ideas thrive, theory is integrated with practice and its 6,400 students and 90,000 alumni are empowered to improve and enrich communities. We offer a competitive benefits package that includes health, dental, life, and long-term disability insurance. In addition, we offer significant paid time off, a generous retirement plan, and tuition programs that enable employees and their dependents to expand their knowledge and skills. Lesley is committed to the ongoing pursuit of strategic diversity initiatives that help to position diversity, equity, and inclusion as fundamental to institutional and academic excellence at Lesley. In doing so, Lesley strives for a campus culture and community that fosters a true sense of belonging for all, provides opportunity for everyone to participate equally and fully in the Lesley experience, and helps to develop each individual's capacity to confidently and competently engage within and across difference. Given an evolving national context and the rapid change in the demographic profile of our country, the University has made a significant commitment to addressing and enhancing its campus climate and diversity capabilities as an institution.Expressing InterestA letter of interest, CV/resume, and a statement addressing past and/or potential contributions to diversity, equity, and inclusion through teaching, professional activity, and/or service must be included for full consideration. At Lesley University we strive for a supportive and equitable environment where people -- regardless of race, physical ability, age, neurodiversity, sexual orientation, gender identity, and other protected personal identities -- can participate equally and fully as their true selves in all aspects of university life. We are committed to diversity, equity, and inclusion throughout the fabric of our institution.PI207620466

Keywords: Lesley University, Cambridge , Academic Computing Support Specialist, Other , Cambridge, Massachusetts