Academic Computing Support Specialist
Company: Lesley University
Location: Cambridge
Posted on: March 16, 2023
Job Description:
Location: Cambridge, MAArea of Interest: Information
TechnologyPosition Type: Full-time The OpportunityLesley University
seeks an Academic Computing Specialist to provide effective Tier 2
technology support and troubleshooting for classrooms and research
computer labs in a multiple building setting for faculty, staff,
and students. Key responsibilities of this position include
responding to a variety of support requests in-person or remotely;
performing technical troubleshooting on media equipment. In
addition, this position will provide support and training for a
wide variety of classroom technologies including fine art digital
printing: vinyl cutting; risography; provide ad-hoc training to the
user community; and regularly create documentation to contribute to
the knowledgebase.Qualities and CapabilitiesThe successful
candidate will have:
- Bachelor's degree in related field or equivalent experience -
strong interest in education and the visual arts.
- Two+ years experience in staff supervision demonstrating the
ability to mentor others; Proficiency with Microsoft, Adobe,
Windows, and Apple products and the desire to learn new technology
as required.
- Outstanding customer service orientation, and ability to
communicate clearly and effectively to end-users at a wide range of
technological skill levels.
- Demonstrated success working independently as well as in a
team, with superb time-management skills.
- Analytic skills, initiative, and ability to prioritize tasks in
a fast paced environment.
- An outgoing, charismatic personality able to support technology
in art making
- Proven ability to perform well in a fast paced environment and
prioritize emergencies, critical requests, and customer inquiries.
PM22Date First ActiveJan 27, 2023Why LesleyLocated in the heart of
Cambridge, Massachusetts, Lesley University is highly regarded for
its graduate and undergraduate programs in the human arts of
education, the arts, and applied social sciences. Lesley fosters a
highly creative environment in which innovative ideas thrive,
theory is integrated with practice and its 6,400 students and
90,000 alumni are empowered to improve and enrich communities. We
offer a competitive benefits package that includes health, dental,
life, and long-term disability insurance. In addition, we offer
significant paid time off, a generous retirement plan, and tuition
programs that enable employees and their dependents to expand their
knowledge and skills. Lesley is committed to the ongoing pursuit of
strategic diversity initiatives that help to position diversity,
equity, and inclusion as fundamental to institutional and academic
excellence at Lesley. In doing so, Lesley strives for a campus
culture and community that fosters a true sense of belonging for
all, provides opportunity for everyone to participate equally and
fully in the Lesley experience, and helps to develop each
individual's capacity to confidently and competently engage within
and across difference. Given an evolving national context and the
rapid change in the demographic profile of our country, the
University has made a significant commitment to addressing and
enhancing its campus climate and diversity capabilities as an
institution.Expressing InterestA letter of interest, CV/resume, and
a statement addressing past and/or potential contributions to
diversity, equity, and inclusion through teaching, professional
activity, and/or service must be included for full consideration.
At Lesley University we strive for a supportive and equitable
environment where people -- regardless of race, physical ability,
age, neurodiversity, sexual orientation, gender identity, and other
protected personal identities -- can participate equally and fully
as their true selves in all aspects of university life. We are
committed to diversity, equity, and inclusion throughout the fabric
of our institution.PI207620466
Keywords: Lesley University, Cambridge , Academic Computing Support Specialist, Other , Cambridge, Massachusetts
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