Service Designer

Company: Takeda
Location: Cambridge
Posted on: January 27, 2023

Job Description:

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About the role: Takeda is on a journey to becoming a design-driven organization. To achieve our promise to bring lifesaving and life-enriching medicines to patients around the world, Design will play an important role. We believe Service Design is a crucial area of practice for our organization and it will become a strategic differentiator. We need design leaders. Join Takeda as a Service Designer where you will bring clarity and sense-making to some of our most important business processes in this role. You will also partner with leaders in Employee Experience and Corporate Functions to create permeable membranes across silos, rally cross-functional leaders to create human-centered solutions, and make the experience of working at Takeda the absolute best it can be. As part of the Service Design team, you will report to the Director of Experience Design If you are a storyteller who embraces an environment where you can experiment, learn, and, ABOVE ALL, be a change-maker, we would love to hear from you. How you will contribute:

• Be human-centered: Advocate for you through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.)
• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance the product and service experiences
• Bias towards action: Participate in portfolio prioritization to help set the strategy for the team
• Radical collaboration: Create and facilitate design-led workshops to engage and build understanding across different stakeholders, partners, and teams
• Storytelling: Radiate information and celebrate success and failure
• Painting the moving bus: Make improvements to complex systems, while in-flight
• Mindful of the process: Keep a critical eye on "how" we work, as well as "what" we are working on, and make improvements You will also:
  • Guide complex system improvement by working with partners to participate in discovery sessions that uncover user's pain points and opportunities
  • Lead research efforts to understand customer needs and define opportunities through usability and empathy studies
  • Frame and re-frame problems, define insights, and design new methodologies & practices to serve employee needs
  • Audit existing systems and services, identifying opportunities for design interventions
  • Create user flows, journey maps, interaction models, and service blueprints, to increase visual clarity Minimum Requirements/Qualifications:
    • At least 7 years of experience in service design, design strategy, human-centered design, experience design
    • Experience working in highly regulated industries is a plus
    • Experience working in Agile environments
    • Experience working with cross-functional teams What Takeda can offer you:
      • Comprehensive Healthcare: Medical, Dental, and Vision
      • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
      • Health & Wellness programs including onsite flu shots and health screenings
      • Generous time off for vacation and the option to purchase additional vacation days
      • Community Outreach Programs and company match of charitable contributions
      • Family Planning Support
      • Flexible Work Paths
      • Tuition reimbursement More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy. (This is a hybrid role, not fully remote.) In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations Cambridge, MA Worker Type Employee Worker Sub-Type Regular Time Type Full time

Keywords: Takeda, Cambridge , Service Designer, Other , Cambridge, Massachusetts