Service Designer
Company: Takeda
Location: Cambridge
Posted on: January 27, 2023
Job Description:
By clicking the "Apply" button, I understand that my employment
application process with Takeda will commence and that the
information I provide in my application will be processed in line
with Takeda's Privacy Notice and Terms of Use . I further attest
that all information I submit in my employment application is true
to the best of my knowledge. Job Description About the role: Takeda
is on a journey to becoming a design-driven organization. To
achieve our promise to bring lifesaving and life-enriching
medicines to patients around the world, Design will play an
important role. We believe Service Design is a crucial area of
practice for our organization and it will become a strategic
differentiator. We need design leaders. Join Takeda as a Service
Designer where you will bring clarity and sense-making to some of
our most important business processes in this role. You will also
partner with leaders in Employee Experience and Corporate Functions
to create permeable membranes across silos, rally cross-functional
leaders to create human-centered solutions, and make the experience
of working at Takeda the absolute best it can be. As part of the
Service Design team, you will report to the Director of Experience
Design If you are a storyteller who embraces an environment where
you can experiment, learn, and, ABOVE ALL, be a change-maker, we
would love to hear from you. How you will contribute:
- Be human-centered: Advocate for you through human-centered
design methodologies (such as design research, service
blueprinting, collaborative working sessions, rapid prototyping,
etc.)
- Create clarity: Visualize complex ideas into understandable
concepts that evolve and enhance the product and service
experiences
- Bias towards action: Participate in portfolio prioritization to
help set the strategy for the team
- Radical collaboration: Create and facilitate design-led
workshops to engage and build understanding across different
stakeholders, partners, and teams
- Storytelling: Radiate information and celebrate success and
failure
- Painting the moving bus: Make improvements to complex systems,
while in-flight
- Mindful of the process: Keep a critical eye on "how" we work,
as well as "what" we are working on, and make improvements You will
also:
- Guide complex system improvement by working with partners to
participate in discovery sessions that uncover user's pain points
and opportunities
- Lead research efforts to understand customer needs and define
opportunities through usability and empathy studies
- Frame and re-frame problems, define insights, and design new
methodologies & practices to serve employee needs
- Audit existing systems and services, identifying opportunities
for design interventions
- Create user flows, journey maps, interaction models, and
service blueprints, to increase visual clarity Minimum
Requirements/Qualifications:
- At least 7 years of experience in service design, design
strategy, human-centered design, experience design
- Experience working in highly regulated industries is a
plus
- Experience working in Agile environments
- Experience working with cross-functional teams What Takeda can
offer you:
- Comprehensive Healthcare: Medical, Dental, and Vision
- Financial Planning & Stability: 401(k) with company match and
Annual Retirement Contribution Plan
- Health & Wellness programs including onsite flu shots and
health screenings
- Generous time off for vacation and the option to purchase
additional vacation days
- Community Outreach Programs and company match of charitable
contributions
- Family Planning Support
- Flexible Work Paths
- Tuition reimbursement More about us: At Takeda, we are
transforming patient care through the development of novel
specialty pharmaceuticals and best-in-class patient support
programs. Takeda is a patient-focused company that will inspire and
empower you to grow through life-changing work. Certified as a
Global Top Employer, Takeda offers stimulating careers, encourages
innovation, and strives for excellence in everything we do. We
foster an inclusive, collaborative workplace, in which our teams
are united by an unwavering commitment to deliver Better Health and
a Brighter Future to people around the world. This position is
currently classified as "hybrid" in accordance with Takeda's Hybrid
and Remote Work policy. (This is a hybrid role, not fully remote.)
In accordance with the CO Equal Pay Act, Colorado Applicants Are
Not Permitted to Apply. EEO Statement Takeda is proud in its
commitment to creating a diverse workforce and providing equal
employment opportunities to all employees and applicants for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, gender expression, parental status,
national origin, age, disability, citizenship status, genetic
information or characteristics, marital status, status as a Vietnam
era veteran, special disabled veteran, or other protected veteran
in accordance with applicable federal, state and local laws, and
any other characteristic protected by law. Locations Cambridge, MA
Worker Type Employee Worker Sub-Type Regular Time Type Full
time
Keywords: Takeda, Cambridge , Service Designer, Other , Cambridge, Massachusetts
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