Customer Support Associate
Company: Fidelity Investments
Location: Cambridge
Posted on: January 26, 2023
Job Description:
Job Description: Please Note: We are hiring for classes in
Summer 2023 Are you ready to Launch into a career at Fidelity? If
so, please consider joining our customer service team in Merrimack,
NH. This role requires a consistent balance of remote and on-site
participation in our Merrimack office. Please be mindful of commute
distance when considering applying. Our Career Development
experience is a springboard to an amazing career in which you
change the lives of customers! Along with the Fidelity benefits and
support we provide; it could change yours as well. Here are a few
featured benefits (not all benefits are listed) Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) with match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement. In this
Customer Service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams .
You'll assist with a broad range of needs including answering
questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity. The
Customer Service role is similar to Entry Level Customer Service,
Call Center Representative, Customer Service Representative and
Customer Support Representative roles. How it works
- Join a cohort of associates in a Customer Service role and
during the first six months , spend time training to become a
Financial Customer Associate. In this phase, you will start with
basic customer calls and progress to more sophisticated calls
related to our clients 401K plans.
- In the subsequent months , continue taking customer calls to
develop and hone your skills. There will be time in the day (away
from the phones) to join team activities, get well-being support,
and career coaching. There also is an option to acquire your FINRA
Series 7 and 63 licenses depending on Career Path. Advantages of
the program
- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you".
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- Career Coaching: A Career Coach will help you understand the
array of career opportunities at Fidelity, identify a career path
that fits your interests, passions, and strengths, and chart a
course to help you grow.
- This is a full-time hourly phone position that also offers the
opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role. Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the team The Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
phone, email, or chat Shifts and Hours: Monday - Friday. Training
hours are 8:30am - 5:00pm EST and post training must be able to
work an 8hr shift during the hours of 2:00pm - 10:30pm or 3:30pm -
Midnight EST Click to learn more about Training Opportunities at
Fidelity (opens in a new tab) and how we support our associates
Please see below for the salary range for work locations in
Colorado only: N/A Please see below for the salary range for work
locations in New York City, Westchester County, NY and Jersey City,
NJ only: N/A Please see below for the salary range for work
locations in California only: N/A Please see below for the salary
range for work locations in Washington only: N/A Certifications:
Company OverviewFidelity Investments is a privately held company
with a mission to strengthen the financial well-being of our
clients. We help people invest and plan for their future. We assist
companies and non-profit organizations in delivering benefits to
their employees. And we provide institutions and independent
advisors with investment and technology solutions to help invest
their own clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award , we have been recognized by our
employees as a Best Place to Work in 2022. And you don't need a
finance background to succeed at Fidelity-we offer a range of
opportunities for learning so you can build the career you've
always imagined.At Fidelity, our goal is for most people to work
flexibly in a way that balances both personal and business needs
with time onsite and offsite through what we're calling " Dynamic
Working ."We invite you to Find Your Fidelity at .Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Accommodation Team by sending an email to , or by
calling , prompt 2, option 3. We welcome those with experience in
jobs such as Financial Analyst, Senior Accountant, and Billing and
Posting Clerk and others in the Accounting and Finance to
apply.
Keywords: Fidelity Investments, Cambridge , Customer Support Associate, Other , Cambridge, Massachusetts
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