Customer Support Associate
Company: Fidelity Investments
Location: Cambridge
Posted on: January 25, 2023
Job Description:
Job Description:Please Note: We are hiring for classes in Summer
2023 - Are you ready to Launch into a career at Fidelity? -If so,
please consider joining our customer service team in Merrimack, NH.
- This role requires a consistent balance of remote and on-site
participation in our Merrimack office. - Please be mindful of
commute distance when considering applying. -Our Career Development
experience is a springboard to an amazing career in which you
change the lives of customers! Along with the Fidelity benefits and
support we provide; it could change yours as well. - Here are a few
featured benefits (not all benefits are listed) -Maternal and
Parental Leave, Tuition Reimbursement, Student Loan Assistance,
401(K) with match, Health Insurance, Dental Insurance, Vision
Insurance, Disability Insurance, Paid Time off, Commuter Benefit
Program, Backup Dependent Care, Charitable match, Concierge
Services, Wellness Program, and Fitness Reimbursement.In this
Customer Service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams.
You'll assist with a broad range of needs including answering
questions about their account balance and helping to make
withdrawals, transfer funds, or find resources. - -We commit to
investing in you by strengthening your skills, experiences and
connections that will help advance your career at Fidelity.The
Customer Service role is similar to Entry Level Customer Service,
Call Center Representative, Customer Service Representative and
Customer Support Representative roles.How it works ---
- Join a cohort of associates in a Customer Service role and
during the first six months, spend time training to become a
Financial Customer Associate. -In this phase, you will start with
basic customer calls and progress to more sophisticated calls
related to our clients 401K plans.
- In the subsequent months, continue taking customer calls to
develop and hone your skills. There will be time in the day (away
from the phones) to join team activities, get well-being support,
and career coaching. - -There also is an option to acquire your
FINRA Series 7 and 63 licenses depending on Career Path.Advantages
of the program ---
- Onboarding & Experiential Learning: Training within an
industry-leading program will fully prepare you to develop the
skills needed to engage with customers, while we will provide
enrichment activities that will help "invest in you".
- Rewards & Recognition: Your achievements will be celebrated as
you progress through the program.
- Career Coaching: A Career Coach will help you understand the
array of career opportunities at Fidelity, identify a career path
that fits your interests, passions, and strengths, and chart a
course to help you grow.
- This is a full-time hourly phone position that also offers the
opportunity to work extra hours based on the business needs and
your availability. You do not need a finance background or a degree
to succeed in the role.Skills You Bring
- Ability to establish rapport and relationships through
effective communication
- Listening and compassion skills to support the challenges of
our diverse customers
- Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.)
- Handle a variety of situations and conversations driving
towards a resolution suitable for all
- Self-motivated teammate with strong social skills who bring
energy and passion to the teamThe Value You Deliver
- A passion for helping people
- Desire for continual learning and dedication to study and apply
new concepts, learning quickly and retaining information to assist
with decision-making
- Provide outstanding customer service and communication via
phone, email, or chatShifts and Hours: - Monday - Friday. -
-Training hours are 8:30am - 5:00pm EST and post training must be
able to work an 8hr shift during the hours of 2:00pm - 10:30pm or
3:30pm - Midnight ESTClick to learn more about and how we support
our associatesPlease see below for the salary range for work
locations in Colorado only:N/APlease see below for the salary range
for work locations in New York City, Westchester County, NY and
Jersey City, NJ only:N/APlease see below for the salary range for
work locations in California only:N/APlease see below for the
salary range for work locations in Washington
only:N/ACertifications:Company OverviewFidelity Investments is a
privately held company with a mission -to strengthen the financial
well-being of our clients. -We help people invest and plan for
their future. We assist companies and non-profit organizations in
delivering benefits to their employees. And we provide institutions
and independent advisors with investment and technology solutions
to help invest their own clients' money.Join UsAt Fidelity, you'll
find endless opportunities to build a meaningful career that
positively impacts peoples' lives, including yours. You can take
advantage of flexible benefits that support you through every stage
of your career, empowering you to thrive at work and at home.
Honored with a -, we have been recognized by our employees as a
Best Place to Work in 2022. And you don't need a finance background
to succeed at Fidelity-we offer a range of opportunities for
learning so you can build the career you've always imagined.At
Fidelity, our goal is for most people to work flexibly in a way
that balances both personal and business needs with time onsite and
offsite through what we're calling "."We invite you to -Find Your
Fidelity -at -.Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging.Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to -, or by calling 800-835-5099, prompt 2, option
3. We welcome those with experience in jobs such as Financial
Analyst, Senior Accountant, and Accounting Manager and others in
the Accounting and Finance to apply.
Keywords: Fidelity Investments, Cambridge , Customer Support Associate, Other , Cambridge, Massachusetts
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