IT Support Specialist

Company: Integrated Resources, Inc
Location: Cambridge
Posted on: January 22, 2023

Job Description:

General Summary: Provides IT support for all desktops, laptops and peripherals. Responsible for installing and troubleshooting PC hardware and software. Support of productivity, communication and scientific applications in a state of the art research facility. Perform various computer system administrative tasks.

Principal Duties and Responsibilities

Provide first level support to all PC hardware and software problems.
Provision, configure, deploy and re-deploy new computers and related equipment.
Provide IT support during on-boarding and off-boarding employees.
Support end-users/remote users on variety of technical problems.
Provide AV/meeting support to cross-functional teams.
Maintain accurate computer inventory & identify, research, & resolve technical problems.
Track & monitor problems to ensure a timely resolution and document each helpdesk ticket.
Troubleshoot system problems, routine administration tasks, end-user support, PC operating system configuration support & software installs & upgrades.
Provide IT support for laboratory instruments and support end-users in the laboratory environment.
Manage network printers and printer support vendor.

Job Qualifications & required skills

BS in Management Information System/Computer Science or equivalent experience.
2+ years experience working in a helpdesk support environment
Experience with helpdesk ticketing system(s).
Ability to configure and deploy systems with a disk image/cloning application.
Experience providing meeting support, troubleshoot AV, teleconference equipment.
Strong understanding of Active Directory, create, disable and maintain users and computers.
Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.
Troubleshooting skills and the ability to learn and perform in a fast paced environment.
Excellent customer service and communication skills to effectively solve customer IT related issues.
Previous experience providing support to end-user in a biotech industry preferred.
Previous experience providing support in a laboratory environment, troubleshooting lab instruments and applications preferred.

*** requires all contractors providing services to *** to be fully vaccinated aProductst COVID-19 and provide valid proof of vaccination as of their start date to their employer/supplier, to the extent permitted under applicable law. This requirement is a condition of providing services to ***, and it applies regardless of whether the contractor is located at an *** site, field based or is fully remote. If you are unable to receive the vaccine for qualified medical reasons (including pregnancy-related) or religious reasons (sincerely held religious beliefs), you will have an opportunity to request a reasonable accommodation from your employer/supplier.

Keywords: Integrated Resources, Inc, Cambridge , IT Support Specialist, Other , Cambridge, Massachusetts