Senior Desktop Support Specialist

Company: Intellia Therapeutics
Location: Cambridge
Posted on: January 21, 2023

Job Description:

Why Join Intellia? -Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to excel and succeed together. We believe in the power of curiosity and pushing boundaries. We welcome challenging thoughts and imagination to develop innovative solutions. And we know that patients are counting on us to make the promise a reality, so we must maintain high standards and get it done.We wantall ofour people to go beyond what is possible. We aren't constrained by typical end rails, and we aren't out to just "treat" people. We're all in this for something more. We're driven to cure and motivated for change. Just imagine the possibilities of what we can do together. - -How you will Achieve More with Intellia: -We are excited to welcome this new member to our growing Information Technology team and company. This is both a strategic and hands-on role. If you are a strong problem-solver, detailed, -great customer service and communication skills, and enjoy working with user community, this is the role for you! As a Senior Desktop Support Specialist you will:

• Provide end-user support for computers running Windows 10 and Mac OS X. -
• Responsible for the setup, configuration, and delivery of workstations and peripherals to end users in both office and laboratory environments. -
• Configure and maintain PC and laptop images for company wide distribution. -
• Provide desktop application support and problem resolution for business and lab system applications. -
• Perform routine moves and changes. -
• Perform software and hardware installations and upgrades as needed. -
• Documents, tracks, and handles helpdesk calls and/or escalate problems when necessary. -
• Responsible for weekly and monthly maintenance tasks on lab workstations and ensures critical data is being backed up and/or synchronized to network resources. - - -
• Troubleshoot print, copy, and scanner issues, escalating calls to support vendors when necessary. - - -Meet your future team: The Senior Desktop Support Specialist reports directly to Intellia's IT Helpdesk Manager and works closely with all areas of the organization as well as the Company's vendors. The Senior Desktop Support Specialist will provide desktop support and problem resolution for Intellia's office and laboratory systems. - - He/she will respond to break/fix requests for technical support and assistance for all workstations, laptops, peripherals and software applications. - He/she will work with functional groups (G&A and R&D) to identify and deliver computer systems for new hires and/or lab equipment as requested. - The Senior Desktop Support Specialist will install, configure, test, maintain, and troubleshoot end user and lab workstation hardware, software and peripherals. - The Senior Desktop Support Specialist will escalate issues and requests to the IT Team when appropriate. - He/she will also provide new user orientation and other system training to end users as needed. -Covid-19 Vaccination Policy: All Intellia employees, regardless of work location, must be fully vaccinated for COVID-19. This requirement includes a booster dose once eligible. Requests for exemption for medical or sincerely held religious beliefs will be considered.EEOC Statement: Intellia believes in a diverse environment, and is committed to equal employment opportunity for all its employees and qualified applicants. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Intellia will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Keywords: Intellia Therapeutics, Cambridge , Senior Desktop Support Specialist, Other , Cambridge, Massachusetts