Senior Desktop Support Specialist
Company: Intellia Therapeutics
Location: Cambridge
Posted on: January 21, 2023
Job Description:
Why Join Intellia? -Our mission is to develop curative genome
editing treatments that can positively transform the lives of
people living with severe and life-threatening diseases.Beyond our
science, we live our four core values: One, Explore, Disrupt,
Deliver and feel strongly that you can achieve more at Intellia. We
have a single-minded determination to excel and succeed together.
We believe in the power of curiosity and pushing boundaries. We
welcome challenging thoughts and imagination to develop innovative
solutions. And we know that patients are counting on us to make the
promise a reality, so we must maintain high standards and get it
done.We wantall ofour people to go beyond what is possible. We
aren't constrained by typical end rails, and we aren't out to just
"treat" people. We're all in this for something more. We're driven
to cure and motivated for change. Just imagine the possibilities of
what we can do together. - -How you will Achieve More with
Intellia: -We are excited to welcome this new member to our growing
Information Technology team and company. This is both a strategic
and hands-on role. If you are a strong problem-solver, detailed,
-great customer service and communication skills, and enjoy working
with user community, this is the role for you! As a Senior Desktop
Support Specialist you will:
- Provide end-user support for computers running Windows 10 and
Mac OS X. -
- Responsible for the setup, configuration, and delivery of
workstations and peripherals to end users in both office and
laboratory environments. -
- Configure and maintain PC and laptop images for company wide
distribution. -
- Provide desktop application support and problem resolution for
business and lab system applications. -
- Perform routine moves and changes. -
- Perform software and hardware installations and upgrades as
needed. -
- Documents, tracks, and handles helpdesk calls and/or escalate
problems when necessary. -
- Responsible for weekly and monthly maintenance tasks on lab
workstations and ensures critical data is being backed up and/or
synchronized to network resources. - - -
- Troubleshoot print, copy, and scanner issues, escalating calls
to support vendors when necessary. - - -Meet your future team: The
Senior Desktop Support Specialist reports directly to Intellia's IT
Helpdesk Manager and works closely with all areas of the
organization as well as the Company's vendors. The Senior Desktop
Support Specialist will provide desktop support and problem
resolution for Intellia's office and laboratory systems. - - He/she
will respond to break/fix requests for technical support and
assistance for all workstations, laptops, peripherals and software
applications. - He/she will work with functional groups (G&A
and R&D) to identify and deliver computer systems for new hires
and/or lab equipment as requested. - The Senior Desktop Support
Specialist will install, configure, test, maintain, and
troubleshoot end user and lab workstation hardware, software and
peripherals. - The Senior Desktop Support Specialist will escalate
issues and requests to the IT Team when appropriate. - He/she will
also provide new user orientation and other system training to end
users as needed. -Covid-19 Vaccination Policy: All Intellia
employees, regardless of work location, must be fully vaccinated
for COVID-19. This requirement includes a booster dose once
eligible. Requests for exemption for medical or sincerely held
religious beliefs will be considered.EEOC Statement: Intellia
believes in a diverse environment, and is committed to equal
employment opportunity for all its employees and qualified
applicants. We do not discriminate in recruitment, hiring,
training, promotion or any other employment practices for reasons
of race, color, religion, gender, national origin, age, sexual
orientation, marital or veteran status, disability, or any other
legally protected status. Intellia will make reasonable
accommodations for qualified individuals with known disabilities,
in accordance with applicable law.
Keywords: Intellia Therapeutics, Cambridge , Senior Desktop Support Specialist, Other , Cambridge, Massachusetts
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