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Release of Information Specialist

Company: Harvard University Health Services
Location: Cambridge
Posted on: November 26, 2022

Job Description:

The Release of Information Specialist is responsible for responding to requests for information from authorized requesters, including patients, health care providers, schools, insurance companies, attorneys, and courts. Adheres to HUHS policies, state, and federal regulations (Privacy Rule/HIPAA (Health Insurance Portability and Accountability) and accreditation requirements. The Release of Information Specialist is a front-line customer service professional, and assists with clerical, scanning and data entry duties as required. -
Position Description :

  • Release of Information
  • Receives and processes requests from patients, health care providers, schools, insurance companies, attorneys, regulatory agencies, and others for release of information from the medical record.
  • Ensures that requests for health information are properly executed according to federal privacy (HIPAA) laws, state regulations and the HUHS confidentiality policy.
  • Reviews and interprets clinical information from paper or electronic patient records and completes releases to authorized parties as appropriate.
  • Professionally and compassionately helps to educate patients about release of information requirements, record confidentiality and content of their medical record. -
  • Contacts patients when needing further information or authorization for release.
  • Maintains a broad knowledge of electronic medical record (PNC).
  • Ensures the most efficient procedure to provide the minimum necessary information.
  • Ensures that requests, including emergency requests, are fulfilled in a timely manner.
  • Requests prepayment on specified request if necessary.
  • Submits all monies received for record copies according to established guidelines.
  • Documents written and verbal requests for information and the status of each in the ROI Tracker.
  • Assesses the validity of served subpoenas and court orders and processes accordingly.
  • Assists the Director with provider documentation errors and the provider deficiency notification process.

    Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard's Coronavirus Workplace Policies website:
    The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage:
    Working Conditions :
    Additional Information :
    Harvard's generous paid time off benefits - including vacation, personal and sick time, holidays and leave for new parents - combined with a number of unpaid leave opportunities support a healthy balance of work and personal responsibilities.
    Our paid time off includes:
    15 days of vacation per year for support staff, accrued at a rate of 1-1/4 days per month. Vacation time increases to 20 days per year after five years of service, accrued at a rate of 1-2/3 days per month. You may carry unused vacation days into the next year, with a 30-day maximum for those with less than five years of service and a 40-day maximum for those with at least five years.
    3 personal days annually offer additional flexibility in balancing work and life. Personal days are given on January 1 and must be used by December 31.
    New employees receive personal days on a prorated basis depending upon start date: January 1-March 31 - 3 personal days; April 1-June 30 - 2 personal days; July 1-September 30 - 1 personal day.
    12 sick days per year, accrued at rate of one day per month. In addition to using sick days to care for yourself, you may use up to 12 days per year to care for a sick family or household member. Unused days may be carried over from year to year, up to a maximum balance of 130 days.
    12.5 paid holidays plus a Winter Recess during the week between Christmas and New Year
    Commitment to Equity, Diversity, Inclusion, and Belonging :
    Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

    • Associate degree or equivalent experience with the state and federal Privacy Rule and HIPAA (Health Insurance Portability and Accountability) required.
    • Eligible or existing Registered Health Information Administrator or Technician (RHIA or RHIT) a plus.
    • Demonstrated attention to detail. Excellent organizational, interpersonal and computer skills.

      Additional Qualifications and Skills
      Excellent keyboard skills, including Microsoft Word and Excel experience.
      Proven strong verbal and written communication skills, along with the ability to problem solve and handle confidential information with discretion.
      Good judgment, ability to identify and set priorities, multi-task, and consistently meet deadlines.
      Bilingual skills a plus.
      Physical Requirements
      As a condition of your employment at Harvard University Health Services, we request written documentation of the following:
      Letter of good health from your personal health care provider
      Most recent TB skin test (within past 3 months) or, if known skin test positive, documentation of previous chest x-ray, information about any past treatment
      Documentation of immunity (positive antibody titers) for Measles, Mumps, Rubella, and Varicella.
      Proof of appropriate past immunization for Measles, Mumps, Rubella, and Varicella.
      Hepatitis B vaccine series - required for staff with possible exposure to blood or blood-borne pathogens.
      COVID-19 Card - Vaccine and Booster.PI197548929

Keywords: Harvard University Health Services, Cambridge , Release of Information Specialist, Other , Cambridge, Massachusetts

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