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Member Service Specialist II

Company: MIT Federal Credit Union
Location: Cambridge
Posted on: November 22, 2022

Job Description:

Job Description Salary: MEMBER SERVICE SPECIAL IST II , MIT Federal Credit Union (MITFCU), to be responsible for offering member information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence. Responsibilities include handling of daily account maintenance and other service issues including product ordering, scanning of document and member records, GL and check reconciliations, processing payments, travel alerts, address changes, ATM/Debit Card POS increases and PIN resets; assisting members with new account services; originating and processing of consumer, home equity and VISA loans from start to end, including ancillary product review, submission of application, running credit report(s), processing income requirements, reviewing debt and collecting all necessary documents; opening IRA accounts and accepting annual contributions; initiating wire transfers; and proactively cross-selling by identifying sales opportunities and following referral procedures. A full description is available at https://documentcloud.adobe.com/link/track?uriurn:aaid:scds:US:a867f05a -62ee-4690-87ee-591b400c78e4. REQUIRED: a high school diploma or equivalent certificate of education; a minimum of three (3) years' experience in customer service; great communication skills, patience and leadership skills to resolve complicated member issues. Experience working in Financial Services preferred. Experience with cash handling, credit card transactions and balancing are also preferred This is a full-time, 35-hour-a-week position. The position requires the ability to work at all three MITFCU's branches in Cambridge and Lexington. Occasional overtime may be required during peak periods or in special circumstances.

Keywords: MIT Federal Credit Union, Cambridge , Member Service Specialist II, Other , Cambridge, Massachusetts

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