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Staff Assistant I

Company: Harvard University
Location: Cambridge
Posted on: September 20, 2022

Job Description:

Basic Qualifications

High school graduate or equivalent. Minimum of 1 to 2 years of professional, customer-service oriented experience.

Additional Information

Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard's Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Position Description

Reporting to the Director of the Center for Wellness, the Staff Assistant I/Receptionist provides receptionist duties to a busy massage and acupuncture center with courtesy and professionalism. Receives and greets all visitors, provides reception and client service on a walk-in, phone-in, or e-mail basis. Schedules appointments for clients according to established guidelines. May perform other administrative duties such as filing, data entry, and general correspondence as required.

DUTIES AND RESPONSIBILITIES:

* Greets visitors in a courteous and professional manner.
* Provides reception and client service on a walk-in, phone in, or email basis.
* Schedules appointments for clients according to established guidelines.
* Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
* Successfully handles routine clerical functions.
* Answers phone in a timely and courteous manner.
* Demonstrates flexibility when unexpected changes in assignment occur.
* Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.

PROFESSIONAL/TEAM WORKPLACE ACCOUNTABILITY:

* Performs all personal business away from patients and all work areas.
* Identifies own learning needs and requests assistance from others when needed.
* Attends staff meetings and educational offerings required by the department.
* Plans for time off in advance and according to clinic policy.
* Demonstrates caring and willingness to help in all interactions.
* Cooperates and complies with goals/projects of department.
* Utilizes time productively.
* Performs related duties as required.

COMPLIANCE:

* Adheres to the expectations and professional responsibilities of the department.
* Employs the standards, practices, and procedures of the department.
* Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
* Reports non-compliance incidents to the supervisor, manager, and/or Compliance Officer.

Job Summary

The Staff Assistant I/Receptionist provides receptionist duties to a busy massage and acupuncture center with courtesy and professionalism. Receives and greets all visitors, provides reception and client service on a walk-in, phone-in, or e-mail basis. Schedules appointments for clients according to established guidelines. May perform other administrative duties such as filing, data entry, and general correspondence as required.

Keywords: Harvard University, Cambridge , Staff Assistant I, Other , Cambridge, Massachusetts

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