Enterprise Application Specialist for Public Safety

Company: City of Cambridge
Location: Cambridge
Posted on: September 20, 2022

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reporting to the Application & Database Manager, the Enterprise Application Specialist will support the Computer Aided Dispatch (CAD), Police and Fire Records Management Systems (RMS) and other applications used by Public Safety. This position will also offer opportunity to expand knowledge into other enterprise applications used by the City of Cambridge. The City of Cambridge Public Safety Information Technology Department has a collaborative team culture offering potential to work on varied and challenging technical projects. The Enterprise Application Specialist researches and analyzes application issues, recommends the best course of action for resolving issues, and carries out associated tasks that support management decisions, the City's mission, and the best interest of end-users. The person chosen for this role will be involved in installing and configuring applications based on the needs of users. They also support the databases used by these applications. We are looking for technical experience and specialization in doing this hands-on work while at the same time being flexible to work on different applications, not just one. Provide day-to-day support including analysis, debugging and maintenance for large scale enterprise applications utilized by Public Safety. Provide analysis, design, testing, debugging, maintenance, and documentation for complex enterprise applications. This requires in-depth technical expertise across multiple platforms, operating systems, and tools, and of the entire enterprise landscape. Understanding of various disciplines and technologies, such as web, directory services, directory synchronization, security, databases, networking, infrastructure, and application development is key. Oversee projects and interact with other departments to ensure on time completion. Provide technical guidance and advice to co-workers and others as a high value technical resource. Document processes and procedures of implemented changes. In-depth understanding of the configuration and usage of complex enterprise applications. Ensure applications and systems are maintained, secure and current. Ensure applications are proactively monitored to alert if issues arise Develop, establish, and maintain positive and influential relationships with managers, peers, and business unit customers. May perform other duties as required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. MINIMUM REQUIREMENTS: Bachelor's degree in Information Technology, or equivalent combination of education, experience, and training. Application support experience such as: Web applications, SharePoint, VBA, Power BI, HTML, JavaScript, MS SQL and Informix Broad knowledge of application deployment architecture and infrastructure components Experience in application architecture, design, and development a plus Troubleshooting experience resolving varied application related problems (error messages, connectivity, delayed response times, etc.) Familiar with software principles of DRY, KISS, and YAGNI Equally proficient in building/maintaining applications via ADE or simple text editors Experience with monitoring tools is a plus. Excellent problem solving/analytical skills and knowledge of analytical tools. Excellent verbal, written communication, and negotiations skills. Ability to effectively interface with technical and non-technical staff at all organizational levels. The City of Cambridge's workforce, like the community it serves, is diverse. Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies. PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Must read and analyze large quantities of information. Must have sufficient mobility to get back and forth from office to offsite meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT: Work is conducted primarily in an office environment with fluorescent lighting, air conditioning, computers, and other standard office equipment, but also involves meetings in other offices or facilities. BENEFITS SUMMARY: Competitive health, dental, and vision insurance Vacation and Sick leave eligible Sick Incentive Pay Eligible 3 Personal days 14 Paid Holidays Management Allowance, $2,700/year RATE: $95,052 - $112,590 + excellent benefits (Rate is effective 7/1/22) APPLICATION PROCEDURE: Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit your resume and cover letter via email to: or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax . Resume and cover letter requested by 07/13/2022. Position will remain open until filled. THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, DISABILITY OR ANY OTHER PROTECTED CATEGORY. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY. AUXILIARY AIDS AND SERVICES, WRITTEN MATERIALS IN ALTERNATIVE FORMATS, AND REASONABLE MODIFICATIONS IN POLICIES AND PROCEDURES WILL BE PROVIDED TO QUALIFIED INDIVIDUALS WITH DISABILITIES FREE OF CHARGE, UPON REQUEST. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion. PDN-968d4067-bf0c-4485-ae4f-56c60a887537

Keywords: City of Cambridge, Cambridge , Enterprise Application Specialist for Public Safety, Other , Cambridge, Massachusetts