Company: Mount Auburn Hospital
Posted on: August 6, 2022
1. Maintains an open and engaging reception environment for
patients,visitors, and callers to the department. Communicates with
patients and their families, prospective patients,, court probation
officers, attorneys,physicians, and the general public via
telephone or in person regarding programs and services for the
department. Provides confidential information regarding patient fee
payments, etc., to appropriate insurance and court personnel.
2. All prospective patient appointments for all programs are
scheduled or coordinated by the Access Coordinator. Appointments
are scheduled in the Meditech scheduling module by appointment type
and all demographicinformation is requested and collected following
established department procedures.
3.During the scheduling process, identifies self pay patients that
mayrequire financial assistance, and refers them to the Financial
Counseling Service in the lobby to review and make arrangements in
advance. Follow-up is done by the Access Coordinator until the case
is resolved. For intervention patients, use the sliding scale fee
process following established department guidelines.
4. Completes all follow-up functions after scheduling an
appointment as notedbelow. May perform additional follow-up action
as needed or requested. Pre-registers accounts in Meditech under
RCR (recurring) registration.- Insurance verification: verifies
insurances following established precerts procedures using computer
software or POS machines. Enters co-payments or deductibles on
custom pre-certification screen in Meditech. Notes visit
authorization in chart.- Referral/precert check: verify all
referrals/precerts are in place following established procedures at
least 24-48 hours prior to the appointment.- Mails patient letters
from scheduling module for all patient appointments that are
scheduled at least 5 business days out, prints, verifies, and
mailthe appropriate appointment reminder letter.- Reminder calls:
Following the patient's request on intake, call patients as
appropriate, to remind them of their appointment at least 24 hours
in advance. Leaves general-non specific message on answering
machines to insure patient confidentiality. Print schedules for the
next day from Meditech. Pulls patient charts, add appropriate
paperwork for new or established client visit and sort charts by
5. Greets all patients and performs a variety "check-in" steps
following established procedures.- Selects clients PRE-RCR account
in Meditech (first visit each month), validates all demographic and
insurance information is accurate, collectscopies of insurance
cards, and completes the registration. Has patient sign
registration consent form.- For non registered patients, provides
and helps complete the appropriateprogram paperwork and collects
necessary documentation following established procedures.- Collects
patient copayments, program fees, approved budget payments and
provides a hospital receipt following established procedures.
Handles or refers complaints, problems, or other issues to the
Administrative Manager. - Refers patients to the waiting room to
wait for their therapist.
6. Performs "check-out" procedures after all client appointments
are completed. Patients are directed back to the office area.-
Patient gives copy of superbill to the coordinator and next
appointment(s) are scheduled following established scheduling
procedures.- Reviews other business matters with the patient as
necessary and the patient leaves.- Checks patient off appointment
list as d/c'd to validate appointment. Follows up with therapist on
patients that did not stop at checkout and gets copy of superbill
and related appointment information and performs follow up as
necessary. Enters all charges and coding information from
superbill. Intervention Services, enters all billing information
directly into the DPH computer system. Collects and processes all
patient information and paperwork for the professional billing
7. Responsible for calling all patients to cancel, rearrange, or
reschedule appointments as needed, when unexpected situations
8. Handles telephone calls from patients with questions or problems
and referscallers to appropriate clinician, as needed. As defined
by department protocol, refers caller immediately to the clinician
in the event of anemergency call if the matter is clinically
9. Takes telephone referrals for psychiatric consultation in the
Emergency Department and to the inpatient medical/surgical units.
Obtains authorizations from payors when indicated, as needed.
10. Performs other various clerical support duties as needed by the
department, such as word processing and typing of various reports
and correspondence, often of a confidential nature at the request
of clinical staff and administrators. Cross trained to perform all
duties and functions of the coordinators role.
1. High school graduate or equivalent, with one year of experience
in a secretarial or patient registration setting with third-party
billing experience preferred.
2. Good typing or word processing skills to utilize various
computers and equipment.
3. Excellent interpersonal and verbal communication skills to
effectively and sensitively interact with clients to communicate
information regarding services and programs both over the telephone
and in person.
4. Ability to work independently, be organized, and pay attention
to detail, with a high level of accuracy 100% of the time.
Keywords: Mount Auburn Hospital, Cambridge , Access Coordinator, Other , Cambridge, Massachusetts
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