Host

Company: Barcelona Wine Bar --- Cambridge
Location: Cambridge
Posted on: July 31, 2022

Job Description:

Job DescriptionWe are looking for a Host to join our team and be the first point of contact for our guests. Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities:

o Welcome guests to the venueo Provide accurate wait times and monitor waiting listso Manage reservationso Escort customers to assigned dining or bar areaso Provide menus and announce Waiter/Waitress's nameo Greet customers upon their departureo Coordinate with wait staff about available seating optionso Maintain a clean reception areao Cater to guests who require extra attentiono Answer incoming calls and address customers' querieso Assist wait staff as needed

Requirements:

o Previous work experience as a Host preferred o Understanding of restaurant etiquetteo Familiarity with health and safety regulationso Experience in managing reservationso Demonstrable customer-service skillso Excellent communication skills (via phone and in-person)o Strong organizational skills with the ability to monitor the entire dining and bar areao Experience with a Reservation Management System is a plusBarcelona Wine Bar has a mandatory company vaccination policy applicable to current and new hires. Exemptions for medical and religious reasons will be offered in accordance with federal, state, or local law.

Keywords: Barcelona Wine Bar --- Cambridge, Cambridge , Host, Other , Cambridge, Massachusetts