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Customer Experience Lead (Human Factors/UX)

Company: firstPro, Inc
Location: Cambridge
Posted on: June 25, 2022

Job Description:

*MUST BE OKAY WITH COMMUTING TO Cambridge, MA 3 DAYS/WEEK*About the role:We are looking for a Job Requisition Customer Experience Lead (User Experience) for our client (pharma industry) based in Cambridge, MA that will be responsible for creating a visual story of customer interactions across departments, while providing insights into the customer experience including pain points and recommendations for how to improve the customer's experience. As part of the EDPP team, you will report to Service Delivery & Operations Lead Enterprise Data Product and Platform and work with the EDPP team.How you will contribute:

  • Determine the EDPP customer experiences , journeys, touchpoints, toolkits that best meets the goals and operational needs of the business.
  • Identify, cultivate, and design experiences which determine and highlight EDPP USP while delivering on important customer needs.
  • Strategic Identification and assessment of drivers that will shape the development of customer experience in the next 1-5 years and benchmark against industry peers and important external best practices.
  • Categorize and manage the lifecycle and journey map inventory for EDPP.Minimum Requirements/Qualifications:
    • Bachelor's Degree or equivalent in a related or directly relevant field .
    • Experience with human factors and user experience design .
    • Experience with Agile methodologies.
    • Consulting experience with top-tier firm desirable.
    • Experience with journey analytics and orchestration.
    • Experience in life sciences / pharmaceutical industry environment - preferred .

Keywords: firstPro, Inc, Cambridge , Customer Experience Lead (Human Factors/UX), Other , Cambridge, Massachusetts

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