Guest Experience Attendant
Posted on: June 23, 2022
Posting Date May 12, 2022
Job Number 22077747
Job Category Food and Beverage & Culinary
Location Boston Marriott Cambridge, 2 Cambridge Center, Cambridge,
Massachusetts, United States
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if you're happy, our guests will be
happy. It's as simple as that. Our hotels offer a work experience
unlike any other, where you'll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---.
Greet and seat guests. Monitor club for seating availability,
service, safety and well-being of guests. Serve food and alcoholic
beverages to guests and strive to build a memorable experience.
Look at new beverage trends, local offerings and guests' evolving
needs. Answer questions about menu selection. Communicate with
kitchen on orders and product availability. Record transactions in
Micros system at the time of order. Maintain cleanliness and
condition of bar, bar unit, tables, and other tools. Prepare and
serve beverages at guests' request. Stock ice, glassware, and
supplies. Anticipate and communicate replenishment needs promptly.
Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies, transporting
supplies from storeroom to bar set-up area as required. Secure
liquors, beers, wines, coolers, cabinets, and storage areas.
Document pertinent information in department logbook. Complete
designated cashier reports and resolve discrepancies. Follow
property control audit standards.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, verify uniform and
personal appearance are clean and professional, maintain
confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and
completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 25 pounds
without assistance; and stand, sit, or walk for an extended period
of time or for an entire work shift. Perform other reasonable job
duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott, Cambridge , Guest Experience Attendant, Other , Cambridge, Massachusetts
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