Desktop Support

Company: IDC Technologies, Inc.
Location: Cambridge
Posted on: June 21, 2022

Job Description:

Title: Deskside Support Tech Location: Cambridge, MA, some remote Duration: 12 months +Job Description

• Implementing, maintaining, and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
• Setting up, configuring, troubleshooting, and maintaining QC and manufacturing lab quality systems
• Using innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
• Protecting data, software, and hardware by coordinating, planning, and implementing system security measures such as AV, backups, and patching
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties.
• Provide positive customer experiences when working with users
  Here's What You'll Bring to the Table:
  • 5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 1+ years of experience directly related to Bio/Pharma strongly preferred
  • Associate Degree or technical institute degree or equivalent experience required
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
  • Service Now ticket system experience a PLUS.
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
  • Ability to create and maintains strict GxP application support documents including SOPs, technical configurations, design, and validation documents
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on

Keywords: IDC Technologies, Inc., Cambridge , Desktop Support, Other , Cambridge, Massachusetts