Desktop Support
Company: IDC Technologies, Inc.
Location: Cambridge
Posted on: June 21, 2022
Job Description:
Title: Deskside Support Tech Location: Cambridge, MA, some
remote Duration: 12 months +Job Description
- Implementing, maintaining, and administering end user compute
devices and related computing environments including systems
software, applications software, hardware, and configurations
- Setting up, configuring, troubleshooting, and maintaining QC
and manufacturing lab quality systems
- Using innovative methods and technologies to identify and solve
problems related to performance, reliability, and availability of
systems
- Protecting data, software, and hardware by coordinating,
planning, and implementing system security measures such as AV,
backups, and patching
- Duties will include troubleshooting and repair of OS's, MS
Office Suite products including Outlook email and calendar issues,
a variety of 3rd party software applications, hardware issues,
laptop parts replacement, Apple iOS devices support, imaging, data
wiping, asset control, and detailed ticket documentation.
- New hire deployments, PC refresh deployments, phones, and A/V
meeting support, are also part of weekly duties.
- Provide positive customer experiences when working with
users
Here's What You'll Bring to the Table:
- 5+ years minimum of consistent experience in IT
Deskside/Desktop break/fix support or similar role
- 1+ years of experience directly related to Bio/Pharma strongly
preferred
- Associate Degree or technical institute degree or equivalent
experience required
- Excellent Windows 7/10 and Microsoft Office Suite trouble
shooting skills, as well as hardware trouble shooting skills.
- Service Now ticket system experience a PLUS.
- Excellent attention to detail, customer service skills,
multi-tasking skills, ticket management/documentation skills,
written and verbal communication skills REQUIRED
- Hands-on experience with Windows/Linux/Mac OS environments
- Full understanding of Quality management activities related to
qualification, GxP Validation and change management of IT
Systems
- Ability to create and maintains strict GxP application support
documents including SOPs, technical configurations, design, and
validation documents
- Ability to work with all levels of staff within and outside of
IT and outside the organization
- Ability to quickly learn new or unfamiliar technology and
products using documentation and internet resources
- Strategic, but also pragmatic, detail-oriented with a
willingness to be hands-on
Keywords: IDC Technologies, Inc., Cambridge , Desktop Support, Other , Cambridge, Massachusetts
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