IT Support Specialist

Company: Ascent Services Group
Location: Cambridge
Posted on: May 13, 2022

Job Description:

Job Description EZIJP00003717 - IT Support Specialist, Cambridge, MA, 12 Months Contract Job SummaryProvides IT support for all user-facing electronic devices (laptop, desktop, mobile) and associate peripherals. Responsible for installing and troubleshooting PC hardware and software. Support of productivity, communication and scientific applications in a state-of-the-art research facility. Perform various IT system administrative tasks.Essential FunctionsProvide support for all hardware and software problems on desktop, laptop, mobile, and instrument systems.Provision, configure, deploy and re-deploy new computers and related equipment.Provide basic education on software and OS functionality to users as necessary.Support end-users/remote users on a variety of technical problems, resolve or escalate issues as needed.Provide meeting support to cross-functional teams with the support of AV equipment and software such as Microsoft Teams, Zoom, and Webex.Maintain accurate computer inventory & identify, research, & resolve technical problems.Track & monitor problems to ensure a timely resolution and document each helpdesk request in the ticket system.Troubleshoot system problems, routine administration tasks, end-user support, software installs & upgrades.Provide IT support and triage for laboratory instruments to support research in the laboratory environment.Manage network printers and print servers along with the printer support vendor.RequirementsBS in Management Information System/Computer Science or equivalent experience.2+ years experience working in a helpdesk support environment2+ years experience with diagnosis and support of instrument-connected computers and applications, specifically in a laboratory or similar environment is strongly preferred2+ years experience in hardware troubleshooting including level 2 network devices.Previous experience providing support to end-user in a biotech industry preferred.Excellent customer service and communication skills to effectively solve customer IT-related issues, while focusing on user outcomes.Ability to configure and deploy systems with disk image/cloning applications and devices.Experience providing meeting support, troubleshoot AV, teleconference equipment.Strong understanding of Active Directory, create, disable, and maintain users and computers.Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.Proven Troubleshooting skills and the ability to learn and perform in a fast-paced environment.Experience with helpdesk ticketing system(s).Understanding of basic network topology and enterprise-level networks.*** requires all contractors providing services to *** to be fully vaccinated against COVID-19 and provide valid proof of vaccination as of their start date to their employer/supplier, to the extent permitted under applicable law. This requirement is a condition of providing services to ***, and it applies regardless of whether the contractor is located at an *** site, field based or is fully remote. If you are unable to receive the vaccine for qualified medical reasons (including pregnancy-related) or religious reasons (sincerely held religious beliefs), you will have an opportunity to request a reasonable accommodation from your employer/supplier.

Keywords: Ascent Services Group, Cambridge , IT Support Specialist, Other , Cambridge, Massachusetts