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Field Support Representative Level 1/2/3

Company: Cognizant Technology Solutions
Location: Cambridge
Posted on: January 12, 2022

Job Description:

Field Support Representative Level 1

Job Description:

  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Where required, provide support for the Manufacturing "Shop-Floor" handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Stage Build and Image systems with standard client image (aka eCore).
    Job Qualifications:
    • Good Communication Skills.
    • Good Analytic/Troubleshooting Skills.
    • Strong working knowledge of MS Windows Operating System.
    • Working knowledge of MS Office and basic business application.
    • Good Customer Support Skills.
    • Minimum 1 year desk side support services.
    • Basic knowledge of networks, telecom, and compute/storage.
    • Basic knowledge of mobile device support.
      Field Support Representative Level 2

      Job Description:
      • Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
      • Stage Build and Image systems with standard client image (aka eCore).
      • Complete special projects as requested by Customer.
      • Provides technical training to more junior employees.
      • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
      • Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
        Job Qualifications:
        • Strong Communication Skills.
        • Strong Analytic/Troubleshooting Skills.
        • Strong understanding of MS Windows Operating Systems.
        • Strong working knowledge of MS Office and basic business application.
        • Strong Customer Support Skills.
        • Minimum 2 years desk side support services.
        • A+, MCP, MCSE or equivalent certification desired.
        • Basic knowledge of networks, telecom, and compute/storage.
        • Advanced knowledge of MacOS & iOS environment & administration.
        • Advanced understanding of the MacOS imaging & end-point deployment process.
        • Basic understanding of policy, user certificates and keychains design, management and deployment.
          Advanced knowledge of mobile device support

          Employee Status : Full Time Employee

          Shift : Day Job

          Travel : No

          Job Posting : Jan 05 2022

          About Cognizant
          Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

          Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

          Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

          If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Keywords: Cognizant Technology Solutions, Cambridge , Field Support Representative Level 1/2/3, Other , Cambridge, Massachusetts

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