Business Process Coordinator
Company: Harvard University
Posted on: November 19, 2021
This position will be based on our campus in Cambridge, MA.
However, due to the COVID-19 pandemic this position will be remote
until further notice.
Alumni Affairs and Development (AA&D)--comprises the University
Development Office (UDO), Faculty of Arts and Sciences (FAS)
Development, AA&D Resources, and the Harvard Alumni Association
(HAA). There is a unique relationship between the University and
the FAS fundraising operations, resulting from a long history in
which University fundraising ultimately grew out of College
AA&D Resources encompasses teams that support all units across
AA&D plus all schools and units across the University. AA&D
Resources includes Technology and Support Services, Business
Process and Operations, Alumni and Development Services (ADS),
Administration and Finance, Events, Communications Creative
Services, Research and Prospect Management, Human Resources, and
the AA&D Talent Program.
As a member of the FAS Operations, Gift Management team, this
full-time, non-exempt position supports the infrastructure of
Alumni Affairs and Development by maintaining current business
practices for gift and fund processes, providing ongoing user
support, and offering staff training. This position supports the
day-to-day functions of Gift Management. This person is responsible
for the management of the new fund process, review and approval of
daily gift modifications, and ensuring accurate gift data through
the timely completion of gift audits. The Business Process
Coordinator will respond to gift and fund related questions from
partners across AA&D while understanding and adhering to gift
policy and crediting rules that affect fundraiser success. This
specialized position will provide feedback on current processes and
will play a key role in the enhancement and evolution of Gift
Management processes. Job-Specific Responsibilities
- Using Workfront, support day-to-day Gift Management functions
such as modification requests, staff inquiries, and the FAS Gift
Tracker. Advise on specific gift and fund scenarios.
- Work closely with colleagues across ADC, FAS Finance, and ADS
to manage the new fund process. Offer strategic review and
recommendations for special cases that require extra
- Perform weekly Gift Management data audits to ensure accurate
gift tracking and donor recognition.
- Assist in the management of the FAS/ADS Issue Tracker to
resolve gift issues and questions. Research wires, identify donors,
and provide allocation information to correctly book gifts.
- Prepare giving histories as requested by donors and staff with
consistency and expertise in the review of gift information.
- Conduct Gift Management training for new staff as it relates to
building gift and pledge process knowledge in their specific role.
Educate them on the best practices related to the Gift Management
Request Queue in Workfront.
- Work with the Education & Training group to add Gift Management
training to the Training Portal. Utilize the Source to keep
training materials up-to-date and information accessible to
- Create and maintain internal documentation to ensure
consistency and rational for current processes and best practices.
- Bachelor's degree with minimum 2+ years' experience in
university fundraising, administration or transferable experience.
Knowledge of academic communities and Harvard preferred.
- Must exhibit great attention to detail and have the ability to
produce clear documentation.
- Must be motivated to learn, flexible to change, and
- Excellent public speaking and presentation skills and written
communication skills required.
- Must be creative and proactive yet disciplined, discriminating
and able to streamline work volume in order to maintain bottom line
efforts in midst of multi-tasking and daily re-prioritizing, with
- Must have excellent organizational skills.
- Proficiency with MS Office required. Experience with SQL, Toad,
ADVANCE and Qlikview and other Business Intelligence technologies
desirable. Additional Information About Harvard University
Harvard University, based in Cambridge and Boston, Massachusetts,
was established in 1636 and is the oldest institution of higher
education in the United States. The University is home to over
20,000 students and employs 18,000 people, making us the
fifth-largest employer in Massachusetts. Harvard is a special
place, filled with diverse, energetic, and talented people who are
driven to grow and succeed. By working here, you join a vibrant
community that advances Harvard's world-changing mission in
meaningful ways, inspires innovation and collaboration, and builds
skills and expertise.
We are a dedicated team of 400 alumni affairs and development
professionals supporting Harvard's advancement activity through
roles that include front-line fundraising, alumni and volunteer
engagement, technology, events, communications, prospect management
and research, business process, talent management and many other
Harvard's Alumni Affairs and Development team inspires and
galvanizes alumni, friends, and members of the University community
to support Harvard through philanthropy, governance, and active
engagement. AA&D believes a workplace that reflects the
diversity of our society and our ever-evolving University
constituency makes us a stronger and more effective organization.
Our goal is to create an environment of respect that values the
many talents, perspectives, and experiences of our community, to
deliver the strongest possible results by incorporating diverse
perspectives into our daily work, and to make AA&D a great
place to work for everyone. AA&D strives to live our values of
respect, inclusion, trust, collaboration, innovation and sharing of
information in our daily interactions and our work.
To learn more about how Harvard supports diversity and inclusion
throughout the University please visit the Office for Diversity,
Inclusion & Belonging at https://dib.harvard.edu/.
Discover AA&D and Harvard University Benefits
- Opportunities for internal advancement
- A creative, high- energy, collaborative environment
- Generous Vacation, Sick, Personal, and Holiday pay
- Medical, Dental and Vision benefits starting on your first
- University-funded retirement plans
- Tuition Assistance Program
- Transportation benefits to help with your daily commute
- Health and wellness discounts, memberships and programs
Additional benefits can be found at
Accommodations:--Harvard University welcomes individuals with
disabilities to apply for positions and participate in its programs
and activities. If you would like to request accommodations or have
questions about the physical access provided, please let your
Vaccine Requirements:--Harvard will require COVID vaccination for
all Harvard community members who will have any on-campus
presence.--Individuals may claim exemption from the vaccine
requirement for medical or religious reasons. More information
regarding the University's COVID vaccination requirement and
exceptions may be found at the University's "COVID-19 Vaccine
.-- Job Function Alumni Affairs and Development, General
Administration We are an equal opportunity employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, gender identity,
sexual orientation, pregnancy and pregnancy-related conditions, or
any other characteristic protected by law.
Keywords: Harvard University, Cambridge , Business Process Coordinator, Other , Cambridge, Massachusetts
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