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Business Process Coordinator

Company: Harvard University
Location: Cambridge
Posted on: November 19, 2021

Job Description:

This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.

Alumni Affairs and Development (AA&D)--comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

AA&D Resources
AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.

As a member of the FAS Operations, Gift Management team, this full-time, non-exempt position supports the infrastructure of Alumni Affairs and Development by maintaining current business practices for gift and fund processes, providing ongoing user support, and offering staff training. This position supports the day-to-day functions of Gift Management. This person is responsible for the management of the new fund process, review and approval of daily gift modifications, and ensuring accurate gift data through the timely completion of gift audits. The Business Process Coordinator will respond to gift and fund related questions from partners across AA&D while understanding and adhering to gift policy and crediting rules that affect fundraiser success. This specialized position will provide feedback on current processes and will play a key role in the enhancement and evolution of Gift Management processes. Job-Specific Responsibilities

  • Using Workfront, support day-to-day Gift Management functions such as modification requests, staff inquiries, and the FAS Gift Tracker. Advise on specific gift and fund scenarios.
  • Work closely with colleagues across ADC, FAS Finance, and ADS to manage the new fund process. Offer strategic review and recommendations for special cases that require extra attention.
  • Perform weekly Gift Management data audits to ensure accurate gift tracking and donor recognition.
  • Assist in the management of the FAS/ADS Issue Tracker to resolve gift issues and questions. Research wires, identify donors, and provide allocation information to correctly book gifts.
  • Prepare giving histories as requested by donors and staff with consistency and expertise in the review of gift information.
  • Conduct Gift Management training for new staff as it relates to building gift and pledge process knowledge in their specific role. Educate them on the best practices related to the Gift Management Request Queue in Workfront.
  • Work with the Education & Training group to add Gift Management training to the Training Portal. Utilize the Source to keep training materials up-to-date and information accessible to staff.
  • Create and maintain internal documentation to ensure consistency and rational for current processes and best practices. Basic Qualifications
    • Bachelor's degree with minimum 2+ years' experience in university fundraising, administration or transferable experience. Knowledge of academic communities and Harvard preferred.
    • Must exhibit great attention to detail and have the ability to produce clear documentation.
    • Must be motivated to learn, flexible to change, and innovative.
    • Excellent public speaking and presentation skills and written communication skills required.
    • Must be creative and proactive yet disciplined, discriminating and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing, with director's guidance.
    • Must have excellent organizational skills.
    • Proficiency with MS Office required. Experience with SQL, Toad, ADVANCE and Qlikview and other Business Intelligence technologies desirable. Additional Information About Harvard University
      Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

      Why AA&D?
      We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

      Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

      To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at

      Discover AA&D and Harvard University Benefits
      • Opportunities for internal advancement
      • A creative, high- energy, collaborative environment
      • Generous Vacation, Sick, Personal, and Holiday pay
      • Medical, Dental and Vision benefits starting on your first day
      • University-funded retirement plans
      • Tuition Assistance Program
      • Transportation benefits to help with your daily commute
      • Health and wellness discounts, memberships and programs Additional benefits can be found at

        Accommodations:--Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

        Vaccine Requirements:--Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence.--Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement and exceptions may be found at the University's "COVID-19 Vaccine Information" webpage:-- .-- Job Function Alumni Affairs and Development, General Administration We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Keywords: Harvard University, Cambridge , Business Process Coordinator, Other , Cambridge, Massachusetts

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