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Project Coordinator (Spanish speaking)

Company: edX
Location: Cambridge
Posted on: November 16, 2021

Job Description:

Your Impact EdX is looking for an organized and ambitious individual who wants to join our Content and Partner Success team. You will be responsible for many operational, project management and administrative tasks related to the launch and management of courses on edX! Project Coordinators collaborate with edX Partner Managers, the edX marketing team, and partner institutions - and are highly successful at building and maintaining these relationships - in order to get courses announced, tracked, and running successfully on edX.. You Will. Work with Partner Managers, global Partner institutions, edX Marketing and other internal and external stakeholders to get partner institutions, their courses and programs successfully announced on edx.org.. Support Partner Managers who serve a portfolio of schools and institutions; work with edX learner and partner support teams to communicate issues and questions with course teams and guide them to quick, accurate solutions; process certificates of completion for students, and share resulting completion data, trends and recommendations with stakeholders.. Report bugs and work with edX teams to resolve and communicate to global partner institutions.. Provide support to our learner-facing customer service team by working edX Partner Managers and global partner institutions to escalate and resolve learners issues in a timely manner.. Gather, track, update, audit and organize our partner contact data in our customer relationship management system (Salesforce).. Think creatively and systematically to help improve operational processes. Recommend, drive and implement process improvements that support scalability and learner and partner growth.. You Have. 1 to 3 years experience within a customer success or professional services team. Quick learner with excellent problem-solving skills. Highly organized and pays close attention to detail. Strong oral and written communication skills. Possesses a collaborative mindset and can work well across multiple teams and functions. Thrives in a fast-paced, deadline-driven environment. Prior experience working with global and remote teams and customers. Fluency in English and Spanish. Preferred Experience. Experience using Salesforce. Previous experience with global or remote teams. Why you'll like it here:. edX is collaborative at its core. You'll work within your team and across the organization, allowing for continuous learning and discovery.. We're on a mission to unlock our learners' potential on a global level, seeking to create a more diverse, equitable and inclusive world.. We set outcomes that matter and provide value in all that we do, from building meaningful products to serving the edX community.. We understand that applying for a job can be intimidating. Applicants rarely meet every single job requirement, and we know there are many skills and backgrounds that will contribute to success in this role.. That's why we provide new employees with:. Employee onboarding and training sessions. Personalized 30/60/90+ day plans. Individual quarterly and annual goals. And much more to support you in your personal journey at edX! That said, if this role looks like a great next step for you, please apply--- even if you can't "check every box." We'd love to hear from you!. edX is the education movement for restless learners. Together with our founding partners Harvard and MIT, we've brought together more than 38 million learners, the majority of top-ranked universities in the world, and industry-leading companies onto one online learning platform that supports learners at every stage. And we're not stopping there-as a global nonprofit, we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location.. When autocomplete results are available use up and down arrows to review. Will you now or in the future require employment visa sponsorship?. Desired Salary?. Preferred Pronouns?. U.S. Equal Opportunity Employment Information (Completion is voluntary). Individuals seeking employment at edX are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:. A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.. Form CC-305. OMB Control Number 1250-0005. Expires 05/31/2023. Voluntary Self-Identification of Disability. Why are you being asked to complete this form?. We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.. How do you know if you have a disability?. You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.. Disabilities include, but are not limited to:. Autism. Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS. Blind or low vision. Cancer. Cardiovascular or heart disease. Celiac disease. Cerebral palsy. Deaf or hard of hearing. Depression or anxiety. Diabetes. Epilepsy. Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome. Missing limbs or partially missing limbs. Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS). Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression. Disability Status. 1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Veteran StatusCareer pathwaysIntellectual disability

Keywords: edX, Cambridge , Project Coordinator (Spanish speaking), Other , Cambridge, Massachusetts

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