Remote Customer Experience Representative

Company: Bandalier
Location: Cambridge
Posted on: September 12, 2021

Job Description:

We are looking for Customer Experience Reps to join our team! We have part-time and full-time roles available, and this role is fully remote.
Bandalier is a growing company with a unique approach to sales and customer service careers. When you join Bandalier, we offer you robust training to give you a strong selling foundation. You’ll then partner with technology companies in need of support, backed by supportive managers and our collaborative team culture.

As a Customer Service Rep, you will support clients by providing email, web, and phone support to existing customers or help them prospect new customers. You’ll interact with your manager and teammates for development opportunities and to celebrate successes.
 

You will love this job if: 

• You have some customer support experience and want to continue to develop your customer success skills

• You want training in customer success and selling techniques in a structured work environment

• You want to be exposed to technology companies and experience startup culture

• You're excited by entrepreneurship and the idea of helping build a company from the ground up

_What you’ll do:

• Reach out and support customers via email, web, and phone

• Interact with manager and teammates for development opportunities and to celebrate successes

• Build the structures and processes that will help us grow Bandalier

You should have: 

• Some experience in customer support or sales, whether over the phone, via email and/or texting, or in a store or service setting

Keywords: Bandalier, Cambridge , Remote Customer Experience Representative, Other , Cambridge, Massachusetts