Senior eCommerce Manager ( Cambridge, MA)

Company: Philips Electronics North America Corporation
Location: Cambridge
Posted on: July 17, 2021

Job Description:

Job Title

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance

YOUR ROLE 

You will own a strategic business line for our eCommerce practice on our Digital & eCommerce North America team supporting our Health Systems portfolio.  You will be responsible for developing the strategy, roadmap, and plan for a key business portfolio and audience.  You will work with marketing and sales teams to execute on a plan to drive online revenue, orders, and customer loyalty.  Philips has an ambition to drastically grow our eCommerce business for B2B and we are looking for someone with strong online commerce experience to help us achieve our growth targets.  The ideal candidate is someone who is intimately familiar with omni-channel digital marketing and has experience managing eCommerce programs with a track-record of achieving online sales targets while innovating to continuously improve the customer experience.  The eCommerce manager will address the end-to-end online purchase journey and work across marketing and sales functions including supply chain and customer services using CRM, eStore/Portals, Electronic Data Interfaces (EDI), and 3rd Party Platforms to drive digital sales.

SPECIFIC RESPONSIBILITIES

• Develop the strategy, plan and roadmap for a business line of our Health Systems portfolio.  And execute that plan to drive online orders and revenue.
• Utilize our online Store and EDI (Electronic Data Interchange) channels in your eCommerce plans as well as engage with our partner channels such as Amazon
• Work with Digital campaign programs team to develop and integrate digital programs (organic and paid) across the customer journey to support achievement of online sales activities and objectives
• Build a comprehensive strategy for driving penetration (customer onboarding) and preference (utilization of online store and EDI)
• Partner with creative teams and content teams to build-out and optimize design and content to have a best-in-class eStore experience for our customers
• Collaborate closely with Supply Chain to ensure campaign programs and product forecasts enable a desired customer experience on the online store
• Engage Operations to handle customer issues by order desk for online orders from store and EDI
• Support Sales and Business Managers in their execution of their sales strategies and plans
• Serve as the key point of contact for all direct online topics for internal (sales, marketing, customer services, operations, and IT) and external partners (search, affiliate, and marketing agencies)
• Play a key role in contributing to annual marketing and sales operations plans for the North America market with accountability for delivering to revenue and order goals
• Be part of a team to establish and drive a regular cadence of reviewing key performance metrics versus target and identification of root causes and actions needed to drive continuous improvement
• Collaborate with Central Global Digital organization and other global market teams to scale best practices for Philips eCommerce
• Identify new business development opportunities proof of concept testing within direct online space to consistently grow business for maximum value realization

SKILLS

• Robust omni-channel and Digital and eCommerce experience, developing programs across the end-to-end customer decision journey and delivering on online sales targets
• Direct experience with eCommerce platforms (e.g. Hybris, Magento, etc.)
• Experience managing an online store front.  Amazon experience a plus.
• Ability to engage marketing and sales leadership and teams to develop an eCommerce strategy and program to support objectives
• Understanding of how to gather insights from program performance data and develop recommendations to drive measurable improvement in results
• Experience drawing on market and audience insights to structure pilot programs to test and uncover new growth opportunities
• Ability to manage a complex and diverse set of stakeholders, across functions and geographies and to act as a key point of contact to marketing and sales leadership
• Excellent verbal and written communication skills
• Demonstrated success delivering projects on time and within budget
• High attention to detail
• A passion for problem-solving, learning, and educating others
• A hands-on, roll-up-your-sleeves, can-do attitude

EXPERIENCE REQUIRED

• Bachelor’s degree, MBA preferred.  Preferably in Digital Marketing, Marketing, Business Administration or a related field.
• Healthcare technology marketing experience a plus
• 7+ years of experience in eCommerce/Digital Marketing/Marketing/Sales Operations or similar

• It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.  Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
• As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

No Sponsorship offered

"US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa." 

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