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Residential Loan Servicing Manager

Company: Cambridge Savings Bank
Location: Cambridge
Posted on: June 12, 2021

Job Description:



Responsible for the development, quality and overall management of Loan Servicing for Residential and Consumer Lending. This includes residential real estate and consumer loan products serviced within the bank's core system. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth and project initiatives. Ensure department objectives are accomplished, and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding loan servicing and exception issues.

Key Result Areas:

Oversee the management of the Residential and Consumer loan servicing area of the Bank including investor reporting, loan boarding, funding, escrow processing, HMDA reporting and other general servicing functions; continuously analyzing systems and programs to provide opportunities and advancements in providing quality service. Ensure department adheres to all Service Level Agreements

Set challenging, but attainable, goals for team members and department to maximize performance. Assess group against goals to identify areas of improvement

Continuously assess and evaluate servicing systems, technologies and procedural requirements for the Lending areas; make recommendations to improve the operating efficiency of the department and implement the same

Relationship centric professional who focuses on ensuring financial well-being of our customers

Supervise the training and cross training of department personnel to keep them informed of policy, procedure and regulatory changes effecting the department. Motivate, encourage, develop and foster a sense of collaboration in department staff

Oversee the preparation of numerous reports to internal departments and external regulatory agencies, specifically Board of Directors, HMDA, CRA, HUD, FDIC, Investors and Bank Commission, to ensure accuracy, integrity and timeliness of reports

Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments

Coordinate training of department staff with Auditing, Compliance and Training Departments as required. Maintain and update all FDICIA related controls, tests and documentation; ensuring compliance of same

Perform additional duties as required


College degree or combination of education and experience including 5+ years' management experience; 10 years loan servicing experience in residential and consumer lending

Excellent customer service qualities i.e. ability to diffuse escalated complaint situations with internal and external customers

Experience in the following areas: secondary markets, investor reporting, tax service, flood service, home equity loan administration and core loan systems

Ability to adapt to flexible lending terms and requirements within the limitations of servicing systems

Strong communication, organizational, analytical and interpersonal skills .

Ability to develop and implement goals and objectives

Knowledge of state and federal regulations concerning lending activities and requirements

The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would be in conformity with the major purpose of this job.


Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service financial institution with approximately $5 billion in assets that is committed to improving the quality of life in the communities it serves. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services and has branches located in Arlington, Bedford, Belmont, Burlington, Cambridge, Charlestown, Concord, Lexington, Melrose, Newton, and Watertown.

Cambridge Savings Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Keywords: Cambridge Savings Bank, Cambridge , Residential Loan Servicing Manager, Other , Cambridge, Massachusetts

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