About this role -
Looking for a customer service career that combines your
brilliant people skills with your enthusiasm about guest services?
This JLL account presents a unique opportunity to deliver amazing
guest experiences at one of the world's best-known leading
technology companies, with a global footprint, and local presence
in Cambridge, MA. We're looking for incredible individuals to
create a best-in-class reception & concierge experiences for
employees, business clients, community members, and interview
candidates. Be at the heart of our reputation for extraordinary
You'll be the all-around experience expert, working with teams
across the organization!
Core functions include:
Enthusiastically welcome our guests, anticipate their needs,
assist with arrival, office orientation, and departure - respond
promptly with your personal spirit, however busy and whatever time
Create memorable experiences with a warm, welcoming
Take initiative to proactively address guest needs and answer
Share your personal passions and knowledge of the office
services, spaces, and amenities available to guests and help them
feel welcomed and productive.
Collaborate with team members to communicate trends in guest
services and develop best practices and streamlined processes that
respond to guests' needs.
Enjoy multi-tasking at a fast pace while having an impeccable
eye for detail to ensure accuracy and efficiency.
- Demonstrate confidence, professionalism, responsiveness, and
exceptional customer service skills.
Additional responsibilities include:
Track all visitors, including vendors, visiting employees and
Manage parking and vehicle logs and records.
Coordinate security access cards for employees and vendors.
Welcome event guests and assist with printing visitor
Assist with tracking employee on-boarding/off-boarding
Manage incoming and outgoing courier and other packages or mail
Support the annual management plan by accomplishing key
- Perform ad hoc facilities assignments as needed.
Sound like you? To apply you need to possess:
Experience: Minimum 2 years previous customer service related
Flexibility: We look for flexibility and positive attitude in
managing shifting daily priorities and high volume of guests.
People Person: The best part of serving others is creating
experiences for them that go beyond the expected.
Excellent Communicator: Providing amazing experiences requires
the ability to communicate professionally and passionately. Fluency
in English and the local language is required.
Multi-tasker: Knows how to multi-task while ensuring consistent
and elevated guest experiences and accuracy.
Technology and Tools: Proficient in a range of information
technology tools and platforms.
- Physical Activity: Ability to adequately perform required job
functions including being able to lift up to 40 lbs, bend and move
in such a way as to perform job tasks in a safe and approved
manner. As well as stand for periods of time.
About JLL -
JLL is a global professional services and investment management
firm specializing in real estate. We assist organizations around
the world achieve their ambitions by owning, occupying and
investing in real estate.
We're a Fortune 500 company and work across 80 countries,
including over 280 global offices, with a team of over 86,000
individuals. And we look after a property portfolio of over 4
billion square feet, all on behalf of our clients.
If you're looking to step up your career, JLL is the perfect
professional home. At JLL, you'll have a chance to innovate with
the world's leading businesses, put that expertise into action on
landmark projects, and work on game-changing real estate
initiatives. You'll also make long-lasting professional connections
through sharing different perspectives, and you'll be inspired by
the best. We're focused on opportunity and want to help you make
the most of yours. Achieve your ambitions - join us at JLL!
What you can expect from us You'll join an entrepreneurial,
inclusive culture. One where we succeed together - across the desk
and around the globe. Where like-minded people work naturally
together to achieve great things.
Our Total Rewards program reflects our commitment to helping you
achieve your ambitions in career, recognition, wellbeing, benefits
and pay. We'll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career
full of varied experiences. Keep those ambitions in sights and
imagine where JLL can take you
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Jones Lang LaSalle (JLL), together with its subsidiaries and
affiliates, is a leading global provider of real estate and
investment management services. We take our responsibility to
protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the
purposes of processing in connection with JLL's recruitment
process. We endeavour to keep your personal information secure with
appropriate level of security and keep for as long as we need it
for legitimate business or legal reasons. We will then delete it
safely and securely.
For more information about how JLL processes your personal data,
please view our Candidate Privacy Statement.
For additional details please see our career site pages for each
For employees in the United States, please see a fully copy of
our Equal Employment Opportunity and Affirmative Action policy
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and
is committed to working with and providing reasonable
accommodations to individuals with disabilities. If you need a
reasonable accommodation because of a disability for any part of
the employment process - including the online application and/or
overall selection process - you may email us at
Accommodation.Reques@am.jll.com. This email is only to request an
accommodation. Please direct any other general recruiting inquiries
to our Contact Us page > I want to work for JLL.