Technical Writer

Company: Cambridge Mobile Telematics
Location: Cambridge
Posted on: May 3, 2021

Job Description:

Join us in making roads safer by making drivers better! We are looking for a Technical Writer to join our Product Knowledge group, a unique blend of product writers who support content needs across product marketing and technical documentation. The ideal candidate will have experience in authoring different types of content (knowledge base articles, reference documentation, white papers, and more), communicating complex systems and processes, and following documentation standards. Most importantly, we are looking for someone who is eager to learn and passionate about finding the best way to present technical and data science topics to a range of audiences. We use Madcap Flare as our authoring tool and experience with this is a plus. RESPONSIBILITIES Delight our internal and external customers by producing clear, accurate, and timely technical content. Write and maintain topic-based documentation using Madcap Flare (and other tools), while also helping to establish writing standards. Work closely with our engineers, data scientists and actuaries to translate complex topics, such as APIs and cloud-based integrations, AI algorithms, and methodologies, into accessible learning materials for our customers. Research and document product information and functionality by attending daily stand-ups and working with SMEs, Product Managers, Program Managers, Support, QA, and other Technical Writers. Use engineering and project management tools such as JIRA, BaseCamp, and BitBucket, to manage projects and research updates Participate in peer edits, documentation milestones, and process improvements. Ensure the quality of customer-facing content. Help manage a growing library of internal documentation. Requirements 5+ years of related experience Exceptional writing and interpersonal communication skills Experience using MadCap Flare Eagerness, enthusiasm and a "get things done" attitude Ability to manage multiple projects and tasks simultaneously Bachelor's Degree Nice to Have Advanced degree in Technical Communication, Technical Writing, or equivalent is a plus Experience working with complex data science topics and multi-platform technology solutions is preferred Cambridge Mobile Telematics' (CMT) mission is to make the world's roads and drivers safer. Since its first product launch in 2012 that pioneered mobile usage-based insurance, CMT has become the world's leading telematics and analytics provider for insurers, rideshares, and fleets. CMT's DriveWell platform uses mobile sensing and behavioral science to measure driving risk and incentivize safer driving, while its Claims Studio reduces the claims cycle time with real-time crash detection, crash reconstruction, and damage assessment using telematics and artificial intelligence. CMT has over 50 active programs with insurers and other partners, improving safety for millions of drivers every day around the world. Started based on research at MIT and backed by the SoftBank Vision Fund to fuel its rapid growth, CMT is headquartered in Cambridge MA. To learn more, visit and follow CMT on Twitter @cmtelematics. Our Benefits Include: Life Insurance (Basic & AD&D) Unlimited Paid Time Off (Vacation, Sick & Public Holidays) Cambridge Mobile Telematics collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. Cambridge Mobile Telematics does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Keywords: Cambridge Mobile Telematics, Cambridge , Technical Writer, Other , Cambridge, Massachusetts