Senior Manager, Customer Advocacy

Company: Akamai
Location: Cambridge
Posted on: May 3, 2021

Job Description:

Are you interested in engaging customers to extend their lifetime value? Are you motivated by creating customer advocacy programs that generate results? Join Our Growing Customer Marketing Team The Global Customer Marketing team is focused on extending customer lifetime value " from onboarding to advocacy. The team is responsible for understanding the customer lifecycle journey using advanced analytics and data, delivering strategic cross-sell programs and enabling our customers to be powerful advocates. We work with Customer Success, CX, and Sales to deliver impactful customer experiences and business results. Partner with the best As a Senior Manager, Customer Advocacy, you will lead scaling and managing our global Customer Advocacy program and team. These programs are used to collect invaluable third-party validation and nurture global advocates. Our customers' voices are used in our sales and marketing efforts and shared with press, analysts, and investors. As a Senior Customer Advocacy Manager, you will be responsible for: Leading the Customer Advocacy team and program Developing strategies for increasing and promoting customer testimonials and engagement, both internally and externally Managing and optimizing our advocacy platform, including developing a strategy to attract new members and higher engagement from participants through program execution Developing and managing our sales reference program to help accelerate sales cycles Working cross-functionally supporting Customer Advocacy with key programs, such as Earnings Calls and marketing events Tracking and measuring program success Do what you love To be successful in this role you will: Have 10 years of relevant experience with a Bachelor's degree in marketing, communications, another related field or its equivalent Have experience leading a team successfully; remote leadership experience preferred Have understanding of customer marketing and engagement data and how to use it to improve advocacy programs Demonstrate a proactive approach to customer outreach, engagement, nurturing and attaining results in previous roles Have experience in a matrixed marketing environment with high-growth, innovation, and an emphasis on technology Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply. Working with us At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine. Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will challenge and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. Is relocation available for this position? No No Is a Security Clearance required? (If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information): No

Keywords: Akamai, Cambridge , Senior Manager, Customer Advocacy, Other , Cambridge, Massachusetts