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Service Design Intern

Company: Philips
Location: cambridge
Posted on: May 3, 2021

Job Description:


Intern Service Design Cambridge, MA - Summer 2021

Are you interested in an Intern opportunity with Philips? We welcome individuals who are currently pursuing (or have recently completed) an undergraduate (BS) and/or graduate (MS) degree to participate in paid intern opportunities at our sites across the US. Through these roles you will gain meaningful, hands-on experience in engineering for a HealthTech company.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

You are responsible for

As a Service Designer, you are responsible for development of design ideas from basic concepts through to fully detailed design solutions. You work as part of a global multi-disciplinary team to create meaningful and innovative solutions.

Understanding people and healthcare context

  • You use appropriate and effective research skills to increase domain knowledge and to inform meaningful and innovative solutions.

  • You help to analyze required information to form a relevant understanding of context (domain, business, market, emerging contexts, related trends, target groups, etc.) and define and articulate relevant insights.

Articulate relevant and meaningful service propositions

  • You help to create surprising and relevant scenarios/ themes/ concepts/visions that explore potential or articulate a holistic brand experience, based on contextual understanding

  • Collaboratively develop service blueprints that integrate user needs analysis (i.e. experience flows), multiple touch points and back-end service delivery systems, processes and capabilities

  • Build prototypes that communicate ideas clearly and persuasively at an individual and group level

Make it happen

  • Collaborate with business partners to design internal systems and processes, to manage and deliver multiple services.

  • Collaborate with team members and suppliers via the most appropriate communication/influencing style.

  • Build relationships and appropriately influence relevant internal teams and direct business contacts in the adoption of a human-centered approach to designing, building, and delivering services.

  • Develop stakeholder relationships and build networks to achieve short- and long-term goals.

To succeed in this role, you should have the following skills and experience

To succeed in this role, you should have the following skills and experience

  • You have or are working toward Bachelor or Masters degree in Design (e.g. Service, UX, Interaction Design)

  • A good understanding of Design thinking and development processes (e.g. primary research, analysis & framing, solutions-based ideation, rapid prototyping and testing/learning).

  • A strong ability to help visually simplify complex sets of data/situations.

  • A strong aesthetic and visual sensitivity.

  • Confident ability to facilitate and collaborate

  • Passionate about innovation and solutions thinking

  • An affection with healthcare and personal health.

  • Strong presentation, verbal and written skills.

  • Strong understanding of the value of design and brand.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. Its a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what its like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a persons relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran


Keywords: Philips, Cambridge , Service Design Intern, Other , cambridge, Massachusetts

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