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CUSTOMER SERVICE SPECIALIST

Company: Jobleads
Location: Cambridge
Posted on: May 3, 2021

Job Description:

Store | Cambridge, OH | Full Time and Part Time Job Description Job Title: Customer Service Specialist Job Location: Store Location Reports to: Front End Supervisor FLSA Status: Hourly Non-Exempt JOB SUMMARY The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness. JOB DUTIES AND ESSENTIAL FUNCTIONS Communicate professionally with all Rural King associates and customers Execute cash management, return, layaway, and exchange policies accurately Perform accurate transactions and price dispute resolution Complete cashier-duties chore list Redline in front of the registers when not with a customer Keep popcorn and coffee full and fresh Must be alert to surroundings at all times for shrink prevention and customer service Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound Offer load out assistance to customers and call to make sure a loader has responded File paperwork quickly and accurately Reconcile with 100% accuracy Answer incoming calls at the registers with proper phone etiquette Use general office equipment such as telephone, copy machine, fax machine, calculator, computer May be required to cross train and perform other duties QUALIFICATIONS Detail oriented with demonstrated math skills for cash handling 2+ years retail cashier or customer service experience preferred Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations Willingness to train cashiers. Ability to access and use the in-store computer, scanning system, and wireless handheld unit Ability to participate in our online applicant and new hire onboarding process remotely Ability to complete computer-based training SUPERVISORY RESPONSIBILITIES None PHYSICAL REQUIREMENTS Close vision for computer work Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently Repetitive wrist movements on keyboard Ability to stand and/or walk for long periods of time Ability to walk up and down stairs multiple times per day Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Keywords: Jobleads, Cambridge , CUSTOMER SERVICE SPECIALIST, Other , Cambridge, Massachusetts

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