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Complaint Specialist

Company: Phillips
Location: Cambridge
Posted on: May 3, 2021

Job Description:

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.In this role, you have the opportunity toEvaluate, investigate, and resolve complaints while also analyzing complaint data and gathering additional information as needed. You will manage the complaint investigation process end-to-end. You will work with other teams in a collaborative environment to complete the end-to-end complaints process in a highly regulated environment.You are responsible forEvaluate, investigate, track and complete complaints through effective and established complaint handling processes.Ensure accurate documentation of evaluation and investigation results with the assigned complaint records.Participate and collaborate objectively with team members to achieve consistent process while identifying process improvements to drive efficiency and compliance.Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.Review each complaint for and determine eligibility for adverse event reporting to worldwide regulatory agencies.Prepare and submit adverse event reports to appropriate regulatory agencies.Assist in trending of complaints and collaborate with the appropriate groups to ensure accuracy of data.Support reviews and audits as required.Other projects assigned.You are a part ofGeneral Specialty Care (GSC) is the home for our General Care solution containing non-acute, cardiology-specific and other specialty products, e.g: Spotcheck (Suresigns, MP5SC), Guardian; MR/Invivo (incl. Flexcardio); DECG, Holter, Cardiograph, Stress products.To succeed in this role, you should have the following skills and experienceBachelor Degree or higher in scientific, health care, nursing or related field, or relevant years' work experience.1+ year of post-market complaints experience in a medically regulated industry.Proficiency using office tools such as Microsoft Access and Excel, ClearQuest, and various other computer software applications.Must be able to work under pressure to meet regulatory reporting time frames and company requirements.Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment.Requires the proven ability to consistently meet and/or exceed goals. Must be capable of making commitments, setting priorities, and delivering results on time and on budget. Effective team building skills.Able to exercise sound judgment within Philips using standard operating procedures and policies to determine appropriate action to achieve objectives.US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.In return, we offer youA path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran Contact If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it.

Keywords: Phillips, Cambridge , Complaint Specialist, Other , Cambridge, Massachusetts

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