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Implementation Specialist

Company: Philips
Location: Cambridge
Posted on: May 3, 2021

Job Description:

Job TitleImplementation SpecialistJob DescriptionIf you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.In this role, you have the opportunity tobuild and deploy best of kind solutions for our healthcare customers that drive top and bottom line growth for their health system. Do you want to improve the healthcare system by deploying digital solutions that help hundreds of thousands of patients navigate their care? This role combines project and implementation management, solution design, and client relationshipmanagement.You are responsible forProject manage through the life cycle of single-department implementations:Manage handoff from sales and determine escalations back to sales/account managementEnsure that all items on the deployment checklist/ project plan are completed for each implementationTrack project status/ongoing tasks to be completed in a visible wayOrganize and attend client stakeholder interview sessions to gather client program requirementsDelegate all appropriate workstreams to internal technical and QA resources on each project, and manage deadlines and deliverable quality associated with each workstreamLead immediate post-launch activities including check ins with client, program monitoring, sand outcome analysisTransfer project knowledge to Medumo's customer success teamSupport senior implementation managers with enterprise and multi-department implementations:Conduct client research and analysis to formulate client requirements and program content designSupport project operations and project management activitiesConfigure and test solutions before they are implementedManage project-level and clinic-level relationships and communications associated with ongoing implementations:Ensure that outcomes/goals of implementation are always kept top of mind when creating programWeekly project meetings/check ins regarding project status and to gauge client satisfiedAll email activity and phone callsIn person meetings and presentations related to program progress, training, and evaluationLead IT/data mapping focused activities associated with ongoing projects:Coordinate all communication with internal engineersManage all communications related to Medumo specifications to IT/ data teamsDevelop technical integration requirementsWork closely with our Medumo Product Team:Share client feedback and contributing to Medumo's product roadmapTrack any product bugs and communicating requirements for product improvements clearly to Product teamYou are a part of our Precision Diagnosis Ventures team that provides a customized software solutions portfolio to healthcare organizations. This new high growth business is leading the way for future growth and you will develop close relationships with a cross-section of hospital stakeholders, an in-depth knowledge of hospital operations, and collaborative internal relationships with account executives, engineers, and product managers.Patient Engagement is a critical area of investment, and our recent acquisitions will enable us to continue to build a portfolio of software solutions in this space.To succeed in this role, you should have the following skills and experienceBachelors degree or Masters degree related to social science, business, or healthcare1 plus year of work experienceSuperb client-facing communication and confidence, performing in public-facing rolePassionate about digital health and driving operational efficiency within clinics and hospitalsPassionate about designing content and solutions to improve patient communication and experienceAction-oriented problem-solver always seeking to improve processes and deliverablesExceptional note-takerSuperb written and verbal communicatorEmpathic listener who can translate client needs and concerns into actionable plansResponsive, diligent, accountable, and customer-centricAble to master a multitude of new skills, including more technical skills, and eager to take on a diverse array of projectsAble to perform well under pressure in high stakes, client-facing environmentIn return, we offer youthe opportunity to develop your career at Medumo, a Philips company, offers healthcare organizations an automated patient navigation platform with a mission to transform care delivery in the most cost-effective and effortless way possible. Medumo's CareTours--- guides, tracks, predicts, triages, and educates, delivering targeted intelligent interventions to drive care completion without demanding additional staff time. Medumo CareTours--- are proven to drive core operating metrics-reducing poor procedure preparation, reducing unnecessary office visits, and reducing cancellations and lost slots, all while delighting patients with a seamless experience.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran#LI-PH1 ContactIf you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. If you have any other questions regarding the recruitment process please refer to our FAQs . In case of technical difficulties with the website, please send an email to .(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

Keywords: Philips, Cambridge , Implementation Specialist, Other , Cambridge, Massachusetts

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