Dimensions Client Support Specialist
Company: Digital Science
Location: Cambridge
Posted on: February 19, 2021
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Job Description:
Are you interested in the world of research and how it can help
society?Do you like helping people to answer their questions and
analyze and solve problems?Are you an organized person who enjoys
working in a complex environment and diverse international
team?Then we want YOU to join the Dimensions Team!Dimensions is the
most comprehensive global research information system available,
with interlinked publications, research funding, clinical trials,
patents, datasets and policy documents - giving a complete overview
of worldwide research activity. It is the first time that such a
powerful collection of information has been combined in one place,
providing tremendous potential for analysis and understanding of
research activity on any topic. Whether it be tracking vaccine
development, research funding trends for new renewable
technologies, or identifying world experts in bees and pollination,
Dimensions can help in a huge number of different ways.We need
people to help us support and guide our clients to get what they
need from Dimensions tools and services. Could you be a part of
that team? Do you like helping people and solving problems with
them? Are you able to quickly understand a user perspective and
take initiative in finding answers to their questions?The
Dimensions Client Success Specialist is a client-focused role,
requiring a diverse range of skills in a fast-paced environment.
You will need to -* Help clients to reach their goals through
implementation, training and ongoing support for all of the
Dimensions tools and services to which they subscribe.* Listen to
and understand clients' business needs and use-cases and match
these to Dimensions data and tools.* Answer questions and provide
advice with a quick turnaround time on all aspects of Dimensions
offerings - both externally to the research and analysis community
and internally to the Digital Science team.* Develop and maintain
lasting relationships with clients built around use and awareness
of Dimensions tools and new developments* Support Dimensions sales
specialists in the development of opportunitiesDo you have
experience in customer support and aiding client success for online
tools in academia or other research-related sectors? Are you
comfortable working in a growing, fast-paced environment - both
working independently and as part of the team?You will need
excellent relationship building and communication skills, both
verbal and written, in English, and if you have another language
that would be an advantage. You would be comfortable working
remotely as a core member of a small and diverse team.We can offer
a chance to help change the world of research discovery, analysis,
and assessment, competitive salary and benefits in a value-driven
company culture - and absolutely, fantastic colleagues!Powered by
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Keywords: Digital Science, Cambridge , Dimensions Client Support Specialist, Other , Cambridge, Massachusetts
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