Quality Assurance Specialist

Company: VIOLA
Location: Cambridge
Posted on: January 10, 2021

Job Description:

Do you want to be part of Boston s hottest up and coming startup?
Insurify is one of the fastest-growing MIT FinTech startups and has been recognized as a global Top 100 InsurTech company.
We re changing the way millions of people compare and buy insurance with artificial intelligence, technology, and superior product design.Founded in 2013, Insurify recently raised $23 million in venture capital funding from top investors including Viola Group, MTech Capital, Hearst Ventures, Nationwide Ventures and MassMutual Ventures.
Our team is highly analytical, fast-moving, and focused on one thing: getting more people to compare insurance quotes using Insurify.ROLE DESCRIPTIONEvaluate and score recorded calls, chat logs, and SMS messages based on various criteria (e.g., compliance, accuracy of information provided to the customer, accuracy of information entered on the application, professionalism, etc.
)Search for, listen to, and export call recordings containing customer quotes, triage inter-actions, and binding of insurance policiesListen to recorded voice signatures to confirm validityCorrect any inaccurate customer information in the CRM systemProvide feedback via written reportsAttend training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needsSearch for, export, and send call recordings to the Supervisor as requiredPerform other duties as directedQUALIFICATIONSHigh school diploma or general education degree (GED)1+ year of experience in the insurance industry or 1+ year of call center experienceProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Strong attention to detailEffective oral and written communication skillsEffective organizational and time management skills with the ability to work under pressure and adhere to deadlinesAbility to successfully complete HIPAA certification annuallyHigh degree of dependability and motivationAbility to work independently as well as in a team environmentDemonstrated integrity within a professional environmentDesired SkillsBachelor\'s degree or, in lieu of degree, equivalent education, training, and work-related experiencePrior auditing and/or quality assurance experienceBENEFITSBenefitsEmployee stock optionsPaid time off
401K planGreat healthcare planFriendly office cultureWe are proud to be an Equal Employment Opportunity and Affirmative Action employer.']PandoLogic.Category: Quality Control, Keywords: Quality Control / Quality Assurance Specialist

Keywords: VIOLA, Cambridge , Quality Assurance Specialist, Other , Cambridge, Massachusetts