Quality Assurance Specialist
Company: VIOLA
Location: Cambridge
Posted on: January 10, 2021
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Job Description:
Do you want to be part of Boston s hottest up and coming
startup?
Insurify is one of the fastest-growing MIT FinTech startups and has
been recognized as a global Top 100 InsurTech company.
We re changing the way millions of people compare and buy insurance
with artificial intelligence, technology, and superior product
design.Founded in 2013, Insurify recently raised $23 million in
venture capital funding from top investors including Viola Group,
MTech Capital, Hearst Ventures, Nationwide Ventures and MassMutual
Ventures.
Our team is highly analytical, fast-moving, and focused on one
thing: getting more people to compare insurance quotes using
Insurify.ROLE DESCRIPTIONEvaluate and score recorded calls, chat
logs, and SMS messages based on various criteria (e.g., compliance,
accuracy of information provided to the customer, accuracy of
information entered on the application, professionalism, etc.
)Search for, listen to, and export call recordings containing
customer quotes, triage inter-actions, and binding of insurance
policiesListen to recorded voice signatures to confirm
validityCorrect any inaccurate customer information in the CRM
systemProvide feedback via written reportsAttend training classes,
calibration sessions, and team meetings in order to stay abreast of
current procedures and business needsSearch for, export, and send
call recordings to the Supervisor as requiredPerform other duties
as directedQUALIFICATIONSHigh school diploma or general education
degree (GED)1+ year of experience in the insurance industry or 1+
year of call center experienceProficient in Microsoft Office (Word,
Excel, Outlook, PowerPoint)Strong attention to detailEffective oral
and written communication skillsEffective organizational and time
management skills with the ability to work under pressure and
adhere to deadlinesAbility to successfully complete HIPAA
certification annuallyHigh degree of dependability and
motivationAbility to work independently as well as in a team
environmentDemonstrated integrity within a professional
environmentDesired SkillsBachelor\'s degree or, in lieu of degree,
equivalent education, training, and work-related experiencePrior
auditing and/or quality assurance
experienceBENEFITSBenefitsEmployee stock optionsPaid time off
401K planGreat healthcare planFriendly office cultureWe are proud
to be an Equal Employment Opportunity and Affirmative Action
employer.']PandoLogic.Category: Quality Control, Keywords: Quality
Control / Quality Assurance Specialist
Keywords: VIOLA, Cambridge , Quality Assurance Specialist, Other , Cambridge, Massachusetts
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