Director, GTM Excellence - Customer Service and Sales Automation

Company: Amazon Workforce Staffing
Location: Cambridge
Posted on: September 17, 2020

Job Description:

Director, GTM Excellence - Customer Service and Sales Automation Company: Pegasystems

Location: Cambridge

Posted on: September 12, 2020

Job Description:

Senior Director, GTM Excellence - Customer Service and SalesAutomation Job Category: Business Operations

Location: US - Massachusetts - Cambridge

Meet Our Team: The Go to Market Customer Service and SalesAutomation team is a global team responsible for ensuring that ourcustomers maximize the business benefits that they get from usingour Customer Service and Sales Automation solutions. We areuniquely placed to work with Pega’s most innovative customers allover the world, expected to quickly become a trusted advisor, andthen ensure that they are successful. We are also expected tounderstand and define best practice, becoming recognized thoughtleaders, and working with internal and external SMEs to extractdomain knowledge and ensure that it is distributed through thePega, Partner, and Customer ecosystems. Each team member isexpected to demonstrate leadership, to manage the delivery of theirobjectives, fostering collaboration to drive customer success.

Picture Yourself at Pega: Roles like this don't come aroundevery day. In this highly visible strategic role, you will build abusiness within a business and have the potential to drive revenueby 5x You’ll have the opportunity to work with senior executives,thought leaders, and technology influencers in one of the mostimpactful and significant areas of business, where customer servicedrives meaningful change and incredible commercial benefits. You’llget to work with cutting edge technology, develop new ways totransform the world’s largest organizations and develop a deepunderstanding of how CRM will change the way enterprisesfunction.

What You'll Do at Pega: Drive strategies and coverage, includingvertical depth requirements, for Customer Service and Salesofferings globally, to deliver high-performing sales processes,teams, partnerships and performance that exceed targets.

Champion Pega’s position as a vendor of choice in the market,recognized for the quality, ease, and effectiveness of ourimplementations, measured by our clients’ satisfaction, renewal andgrowth rates

Enable success in the sales and delivery of Customer Service andSales offerings through high-quality product, feature and valueproposition training content for new hires, new capabilities andcontinuous learning, across sales, consulting, customer service andpartner groups

Drive the enablement of front-line teams in their sellingefforts with compelling demos, collateral and materials targeted tokey buying personas and demographics

Engage in the development, and management of performanceagainst, targets and quotas, including pipeline and deal reviewsand supporting the closing of new and expanded business

Participate in the design of the sales process and salescampaigns, at the enterprise and “must-win” deal level

Build and lead a qualified team of go-to-market resources towork cross-functionally in delivering the initiatives required todrive Pega’s success with Customer Service and Sales offerings.

Work collaboratively with cross-functional teams and the otheroffering business units, 1:1 Engagement and Intelligent Automation,to tell a compelling story for Customer Service and Sales offeringswithin the One Pega story

Who You Are: Excellent communicator in written and verbalform

Extremely versatile, dedicated to efficient productivity

Experience planning and leading strategic initiatives

Comfortable working in an entrepreneurial, high growth andpressurized environment

Able to grasp new technology concepts quickly and thinkcreatively

Comfortable and experienced working with C-level executives andall levels of a business

Nimble business mind with a focus on developing creativesolutions

What You've Accomplished: Post-secondary degree in BusinessAdministration or a similar field, Masters preferred

15+ years’ experience in sales, including sales operations andteam leadership roles, selling to large-scale enterprises via aglobally distributed salesforce

Experience with setting and managing targets and quotas,inclusive of reporting and performance management

Leadership experience in the development and delivery ofenablement and training materials for a distributed salesforce(regional, vertical, product focus, etc.)

Deep understanding of the call center/customer serviceindustry

Extensive knowledge of CRM and contact center applications forlarge scale enterprises

Proven experience organizing and directing multiple teams anddepartments

Experience with reporting and data analysis

Experience with budget management

Proven success in a project coordination role

Pega Offers You: Gartner Analyst acclaimed technology leadershipacross our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, fast-paced and funwork environment

Competitive global benefits program inclusive of pay + bonusincentive, employee equity in the company

Job ID: 10467 As an Equal Opportunity and Affirmative Actionemployer, Pegasystems will not discriminate in its employmentpractices due to an applicant's race, color, religion, sex, sexualorientation, gender identity, national origin, age, geneticinformation, veteran or disability status, or any other categoryprotected by law.

Accessibility – If you require accessibility assistance applyingfor open positions please contact PegaApplication@pega.com .

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Keywords: Pegasystems, Cambridge , Director, GTM Excellence - Customer Service and Sales Automation, Other , Cambridge, Massachusetts

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Keywords: Amazon Workforce Staffing, Cambridge , Director, GTM Excellence - Customer Service and Sales Automation, Other , Cambridge, Massachusetts