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Platform Operations Manager

Company: Akamai
Location: Cambridge
Posted on: September 17, 2020

Job Description:

Would you like to work with the most cutting-edgetechnology? Would supporting the biggest global network excite you? Join our GlobalNetwork Operations Command Center Our Network Operations Command Center (NOCC) monitors, troubleshoots andmaintains Akamai's deployed network in a 24/7 environment. Our proactive stanceenables Akamai to deliver content and applications, regardless of networktraffic. We have the best view of the world's largest distributed platform andare the eyes and hands that keep it running.

Partner with thebest As a Platform Operations Manager you will lead a team of managersresponsible for the daily operations of their site location:

Building and maintaining a team of NOCC engineers, technicians and managers with the skills to safely maintain Akamai's Intelligent Platform

Managing 24/7 network operations center shift schedule and following operations center workflow procedures

Acting as an escalation point within the NOCC to ensure customer issues are resolved and internal SLAs are achieved

Overseeing reporting and forecasts metrics to ensure scheduled work is delivered on-time and to identify improvements to processes

Collaborating with cross-functional teams to create technical solutions and support ongoing implementation of network improvements

Job Qualification Do what you love To be successful in this role you will:

Have 8 years of experience and a Bachelor's degree in a relevant related technical field or its equivalent

Have experience as a manager and experience leading project teams

Display solid experience of administering, monitoring and resolving issues in a high availability platform environment

Demonstrate experience of Linux/Unix system administration and knowledge of SQL and Scripting languages

Have excellent communication and written skills to articulate technical information to internal teams and external customers

Work in a way thatworks for you We recognize that everyone is different and that the way in which peoplewant to work and deliver at their best is different for everyone too. In thisrole, we can offer the following flexible working patterns:

Occasional home working possible

Working with us At Akamai, we're curious, innovative, collaborative and tenacious. Wecelebrate diversity of thought and we hold an unwavering belief that we canmake a meaningful difference. Our teams use their global perspectives to putcustomers at the forefront of everything they do, so if you are people-centric,you'll thrive here.

Working for you At Akamai, we will provide you with opportunities to grow, flourish, andachieve great things. Our benefit options are designed to meet your individualneeds for today and in the future. We provide benefits surrounding all aspectsof your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs andbudget, both today and in the future.

About us Innovating on a global scale, we deliver our customers a fast, smart andsecure intelligent edge platform. Working against a backdrop of digitalcollaboration, our highly skilled teams drive progressive solutions that havethe scope to transform entertainment, business, and life in ways that we haveyet to imagine.

Are you seeking an opportunity to make a real difference in a company with aglobal reach and exciting services and clients? Come join us and grow with ateam of people who will challenge and inspire you! Akamai Technologies is anAffirmative Action, Equal Opportunity Employer that values the strength thatdiversity brings to the workplace. All qualified applicants will receiveconsideration for employment and will not be discriminated against on the basisof gender, gender identity, sexual orientation, race/ethnicity, protectedveteran status, disability, or other protected group status.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.

Is relocation available for this position? No

No

Is a Security Clearance required? (If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information): No

About Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit http://www.akamai.com , and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law .

Keywords: Akamai, Cambridge , Platform Operations Manager, Other , Cambridge, Massachusetts

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