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Chief Operating Officer -Northern Region
Department Description: Beth Israel Lahey Health (BILH) was
formed in March 2019, a 5 hospital system merger that brought
together Beth Israel, Lahey Health, Mount Auburn, New England
Baptist, and Anna Jaques hospitals and health systems. The merged
entity contains approximately 5,000 employed physicians, including
nearly 900 employed and aligned primary care physicians practicing
at 225 sites in Eastern Massachusetts. Seventy five percent of
residents in Eastern Massachusetts now live within 5 miles of a
BILH primary care practice. The newly formed BILH primary care
network will offer superior access, service, and patient
experience, and is highly committed to population health
Job Location: Danvers, MA
Req ID: 35799BR
Job Summary: The Chair, Chief Medical Officer (CMO), and
President comprise the executive leadership of BILH Primary Care
(BILH-PC). Reporting to the President of BILH-PC the Chief
Operating Officers (COOs) for the North and South Regions, in
partnership with the Associate CMOs oversee all aspects of the
clinical and administrative enterprise in their region. This
includes quality, safety, patient experience, colleague engagement,
clinical program development, budgeting and financial management,
career development and performance management of supporting
caregivers in collaboration with regional dyad leaders, leadership
development, clinical integration, and clinical transformation.
Develop and implement BILH-PC's strategic plan. In partnership
with Associate CMOs, ensure that day-to-day operations are
conducted in full alignment with the approved strategic plan to
ensure efficient and cost-effective contribution at every stage of
the healthcare delivery process. Partner with the Associate CMO in
their region to oversee and direct the clinical enterprise.
Oversee all aspects of practice operations in assigned region.
Participate with BILH-PC executive leadership to establish and
communicate performance expectations and delegate authority as
appropriate to regional dyads. Promote practices and processes that
contribute to successful operations and directs the effective
management of barriers that impede achievement of targeted
Partner with population health leadership to assure success in
risk based contracts. Support and facilitate care coordination for
high risk patents. Ensure timely access to primary care and partner
with specialty leaders across BILH to provide timely and seamless
access to specialty care and superior communication and care
Support Practice Directors, Practice Managers and Medical
Directors in practice oversight. Foster caregiver leadership
development and succession planning, conduct and ensure that annual
performance reviews (APRs) are performed for all caregivers.
Deliver superior quality, safety, performance measurement outcomes
as well as superior patient experience and caregiver engagement in
Assess new technologies to enhance patient care and outcomes
consistent with strategic goals and operational capability.
Oversee space planning to drive decisions about optimal use of
current space and efficient allocation of resources. Lead strategic
planning for expansion and growth.
Collaborate with physician and administrative leaders to develop
highly effective healthcare delivery processes throughout practice
operations, including clinical transformation and care delivery
model innovation to remain market competitive. Maintain clinical
operations in accordance with applicable accreditation, statutory
and regulatory requirements, including JCAHO and Dept of Public
Develop and support initiatives to foster caregiver resilience.
Actively participate in recruitment and retention initiatives to
ensure that all clinical and administrative leadership roles are
managed by highly competent, qualified and experienced
In partnership with the Associate CMOs, oversee the budget
process for BILH-PC in assigned region. Contribute to budget
planning to deliver comprehensive accounting of projected volume,
revenue and expenses associated with efficient regional operations.
When necessary develop and implement plans to address variances to
achieve budgeted performance
Has the responsibility to lead and support managers and
directors in developing and improving operations to create optimal
performance levels. Direct Reports: More than 7 Indirect Reports:
More than 100
Has full responsibility for planning, monitoring and managing
budgets for a center, institution or vice presidential unit.
Required Qualifications: Bachelor's degree required. Master's
8-10 years related work experience required and 3-5 years
supervisory/management experience required
7-10 years of significant and graduated leadership
responsibility, including clinical operations and financial
management, preferably at a senior level in a large geographically
distributed primary care network.
Nuanced understanding of ambulatory operations, finance, human
resource management, health IT and nuanced content knowledge
regarding quality, safety, patient experience, clinical
transformation, population health and risk-based contracts.
Charismatic leader with strength of presence, conviction, strong
influencing and negotiation skills, able to manage complex and
shifting organizational dynamics. Strength in both operations and
strategy with the ability to delegate yet execute while holding
teams and individuals accountable.
Advanced skills with Microsoft applications which may include
Outlook, Word, Excel, PowerPoint or Access and other web-based
applications. May produce complex documents, perform analysis and
Preferred Qualifications: Advanced leadership training and/or
M.B.A. or M.H.A. an asset.
Competencies: Decision Making: Ability to make decisions with
significant, broad implications for the management and operations
of a major department or multiple departments. Participates in
decisions on overall strategy and direction of the
Problem Solving: Ability to address problems that are broad,
complex and abstract, often involving Medical Center-wide issues
and requiring substantial creativity, resourcefulness, staff
engagement, Lean diagnostic techniques, negotiation and diplomacy
to develop solutions.
Independence of Action: Ability to set direction and vision for
major departments or multiple departments. Establishes priorities,
develops policies and allocates resources.
Written Communications: Ability to communicate complex
information in English effectively in writing to all levels of
staff, management and external customers across functional
Oral Communications: Ability to verbally communicate complex
concepts in English and address sensitive situations, resolve
conflicts, negotiate, motivate and persuade others.
Knowledge: Ability to demonstrate broad and comprehensive
knowledge of theories, concepts, practices and policies with the
ability to use them in complex and/or unprecedented situations
across multiple functional areas.
Team Work: Ability to lead and direct multiple collaborative
teams for large projects or groups both internal and external to
the Medical Center and across functional areas. Results have
significant implications for the management and operations of the
Customer Service: Ability to lead operational initiatives to
meet or exceed customer service standards and expectations in
assigned unit(s) and/or across multiple areas in a timely and
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally
in carrying, lifting, pushing, pulling objects. Sitting most of the
time, with walking and standing required only occasionally
Check out where you could be working if you apply.
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